Assistant Director: Customer Care (bpm)
Western Cape Department Of Social Development
- Location
- Western Cape
- Salary (as advertised)
- R487 197 – R573 897 per year
- Closing date
First listed . Last checked at source .
In brief
**Overview** This document outlines the details for the position of Office Manager: Business Planning & Strategy at the Western Cape Department of Social Development, Western Cape Government. The role is based at the Department of Social Development, Western Cape Government and carries a salary of R487 197 - R573 897 per annum, designated as Level 09. The reference number for this vacancy is DSD 81/2026. **What you will do** Key responsibilities for this role include: * Managing and monitoring the complaints process. * Planning, implementing, and monitoring the Department’s front office policies. * Coordinating the annual Batho Pele programme for the Department. * Performing general managerial functions. **Requirements (from the original advert)** * A qualification at NQF level 6 (equivalent or higher qualification). * A minimum of 3 years’ relevant experience in Client Services. * **Competencies:** * Working knowledge and understanding of: * Legislation, regulatory frameworks, policies, and best practices that have a bearing on the line functions. * Information systems that aid in the management of knowledge and information pertaining to the line function. * Project management. * Operational management practices. * Procurement and tendering processes. * Policy development, and operational management, monitoring, and review processes. * Modern systems of governance and administration. * Public service procedures, processes, and systems. * Regional and local political, economic, and social affairs impacting on the provincial government of the Western Cape. * Constitutional, legal, and institutional arrangements governing the South African public sector. * Public finance, human resources, and discourse management processes. * Public Finance Management Act, National and Provincial Treasury Regulations, other financial policies, prescripts, directives, and collective agreements. * Functioning of the Province and the activities of sister departments/related functional areas. * Policies of the government of the day. * Labour Relations legislation and regulations. * Performance management in general. * **Skills in the following:** * Numeracy * Computer Literacy * Language * Project Management * Accounting, Finance, and Audit * Problem Solving * Facilitation * Presentation * Policy Formulation * Policy Analysis * Communication **Who should apply** Ideal candidates for this position should possess a qualification at NQF level 6 or higher, coupled with a minimum of 3 years of relevant experience in Client Services. Applicants should demonstrate strong competencies across various areas including legislation, regulatory frameworks, information systems, project management, operational management practices, procurement processes, policy development, public finance, human resources, and a deep understanding of public service procedures and governance. Essential skills include numeracy, computer literacy, language proficiency, project management, accounting, finance and audit, problem-solving, facilitation, presentation, policy formulation and analysis, and communication. **Deadline** Not specified **Reference** Original posting: https://www.govpage.co.za/vacancies/western-cape-department-of-social-development-vacancies-3#spani-ref-dsd-81-2026 Source: govpage
Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.
At a glance
- At least 3 years of experience.
- Project management
- Customer service
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
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