Client Service Representative at Pragma Global

- Pragma was founded in the 90's in South Africa and has since grown into a global leading asset management service provider, offering permanent employment to more than 400 employees on 4 continents. Pragma's products and services are aligned with ISO 55000 and the GFMAMs 39 Subjects providing the platform for ISO 55001 certification readiness. Their product... Client Service Representative ----------------------------- * Job Type Full Time * Qualification Matric * Experience 1 year * Location Western Cape * City Cape Town * Job Field Customer Care, Success and Service Job Advert Summary * The Client Service Representative (CSR) at Pragma Africa plays a key role in delivering high-quality client support within a dynamic call centre environment. This role focuses on building and maintaining strong relationships with existing and prospective clients while providing efficient, solution-driven service. * The CSR acts as a primary point of contact for client queries, ensuring prompt resolution through effective communication, problem-solving, and administrative support. * The role requires strong multitasking abilities, attention to detail, and the capability to interpret and communicate technical information, particularly within asset management contexts. Minimum Requirements * A Matric (Grade 12) qualification or similar qualification. * A minimum of 1 year call centre experience. * Strong Computer Literacy. * Experience with Asset Management in Oil & Gas sector would be advantageous. * Experience with Asset Management in Retail sector would be advantageous. Duties & Responsibilities * System administration using various software platforms. * Meet monthly performance measures and quarterly targets. * Maintain Service Level Agreement (SLA) standards. * Follow through on the remedial action of the client concerns raised. * Serve as the primary point of contact for assigned clients. * Build and maintain strong client relationships through regular communication and support. * Understand client needs and proactively offer solutions to enhance their experience. * Collaborate with internal teams to resolve client issues efficiently. * Maintain accurate records of client interactions using On key. Closing Date * 2026/10/20 Check how your CV matches this job Method of Application ------------------------- Interested and qualified? Go to Pragma Global on pragma.erecruit.co to apply Build your CV for free. Download in different templates.