Back-End/Voice/ Customer Service-Inbound - English customer service

In brief

**Overview** This role at EXL South Africa is for a Customer Service Representative, serving as the frontline contact for policyholders within a fast-paced contact center. The position involves processing billing transactions, addressing inquiries, and providing technical support, all while delivering exceptional service experiences in a collaborative and structured operational environment. **What you will do** * Receive inbound calls from policyholders in a contact center environment. * Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments. * Accurately interpret and verify billing transactions. * Respond to simple as well as complex billing inquiries from policyholders. * Provide policyholders with technical support on the client systems. * Follow up with policyholders on outstanding items in a timely manner. * Deliver highly positive service experiences consistent with key performance metrics, quality standards, and customer experience program. * Perform other duties as needed. **Requirements (from the original advert)** * Experience of up to 1 year, preferably in a customer service environment. * Some post High School education preferred. * Excellent telephone etiquette and service delivery skills. * Strong communication skills and effective listening abilities. * Effective organizational and time-management techniques. * Exhibit patience and a positive outlook when working with policyholders. * Contribute to an environment of accountability, collaboration, and teamwork. * Basic ability to navigate computers and software applications (MS Office, Word, Excel, etc.). * Able to commit to the entirety of the training program and work within a structured operation environment. **Who should apply** This role is for individuals with strong communication and organizational skills who are committed to excellence. Ideal candidates are ready to thrive in a structured operations setting, exhibit patience and a positive outlook, and can contribute to an environment of accountability, collaboration, and teamwork. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/back-end-voice-customer-service-inbound-english-customer-service-exl-south-africa-1 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 5 years of experience.

• Microsoft Excel
• Microsoft Office
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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