ZAF Monzo CPT Frontline 09112026

In brief

**Overview** This role at Teleperformance South Africa, titled "ZAF Monzo CPT Frontline", focuses on providing a Simply Brilliant customer experience. The position involves professionally and courteously handling all customer contact in compliance with company directives, actively promoting the brand by providing quality customer service, and stimulating revenue. The individual will handle day-to-day customer requests received via different communication channels, adhering to Client guidelines. **What you will do** You will handle incoming phone calls and emails from existing and potential business customers for queries including, but not limited to: * Ensuring adherence to DPA requirements within the CS environment. * Handling complaints and offering appropriate solutions. * Processing customer payments. * Providing transactional data (recent and historical). * Processing replacement card requests. * Submitting Lost and Stolen requests, including immediate account blocking and updating customer records to minimize fraud risk. * Updating customer records on request. * Processing cash advance requests. * Activating accounts, adhering to all activation scripting. * Closing customer accounts on request. * Providing interest calculation advice on request. * Providing correct and accurate advice for accounts in a collections state and adding promises to pay where necessary. * Processing credit balance refunds on request. * Setting up Direct Debits. * Raising disputes through to the fraud department as per agreed processes. * Providing technical support for all online enquiries, including account re-setting. * Submitting account blocks as and when required, adhering to company guidelines. * Processing Inbound applications and ensuring accurate data entry into Transact systems. * Ensuring appropriate letters are issued to customers based on requests. * Supporting the location of missing payments and raising issues to relevant areas. * Submitting pin requests. * Ensuring all reasonable adjustment requests are processed and recorded. * Processing additional cardholder and authorized user requests. * Adhering to all compliance scripting. **Correspondence Responsibilities:** * Processing all customer written requests as above, adhering to compliance and DPA requirements. * Using Econsumer to amend date of birth mismatches following strict procedural guidance. * Batching and recording all volumes of customer correspondence. * Processing credit limit reductions and rejections. * Supporting the archiving process of correspondence. * Ensuring copy statements are ordered and appropriately charged. **Additional Responsibilities:** * Being a buddy to new starters. * Championing new initiatives within the department. * Supporting business requirements and providing support to other areas of the business where necessary. **Requirements (from the original advert)** * Matric/Equivalent * Minimum of 6 months - 12 months call Centre/telephone sales experience * Ability to maintain campaign performance, quality, regulatory and compliance standards * Experience in a FCA regulated environment (Advantageous) * Experience in banking/Insurance Financial industries (Advantageous) **Who should apply** Candidates who are dedicated to providing excellent customer service, possess strong communication skills, and are adept at handling a wide range of customer inquiries via various channels. Ideal applicants will have prior call center experience, a commitment to compliance and regulatory standards, and preferably a background in financial services or an FCA-regulated environment. The role suits individuals who are proactive, capable of supporting new team members, and willing to contribute to broader business needs. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/zaf-monzo-cpt-frontline-09112026-teleperformance Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Customer service
• Data entry

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

Also listed on: myjobmag, myjobmag, myjobmag, myjobmag.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.