Reservationist (Comms Centre Agent)

In brief

**Overview** This role is for an experienced Reservationist (Comms Centre Agent) at The President Hotel, identified as Cape Town's Most Loved Hotel. The hotel is a professional, high-volume 349-room city hotel that is on a journey toward luxury. The position requires a minimum of two years of dedicated reservations experience within a large, high-volume city hotel environment, with strong working experience on OPERA PMS being essential. The role operates within a 24-hour reservations environment and involves working a rotating shift schedule, including overnight shifts. The successful candidate will be confident working independently during late and overnight shifts, understand the importance of accuracy and revenue optimisation, and enjoy creating excellent guest experiences from the first point of contact. **What you will do** * Managing hotel reservations accurately and efficiently across all applicable booking channels * Processing new reservations, amendments and cancellations on OPERA PMS * Responding professionally and timeously to telephone, email and online reservation enquiries * Ensuring guest profiles, booking details, rates, packages and special requests are accurately captured * Checking reservation details carefully to minimise errors and ensure a smooth guest arrival experience * Providing guests with accurate information regarding room types, rates, packages, hotel facilities and reservation policies * Monitoring availability and ensuring reservations are processed according to hotel procedures and rate strategies * Identifying appropriate opportunities to upsell room categories, packages and additional hotel services * Handling reservation queries and resolving booking-related concerns professionally * Processing and following up on reservation correspondence and outstanding information * Liaising closely with Front Office, Revenue, Sales, Guest Experience and other operational departments * Ensuring important guest information and special requests are communicated to the relevant departments * Maintaining accurate reservation records and completing required administrative tasks * Managing reservations responsibilities confidently and independently during late and overnight shifts * Maintaining excellent guest service standards regardless of shift or time of day * Ensuring every reservation interaction reflects the professional and elevated standards expected at The President Hotel **Requirements (from the original advert)** * Minimum 2 years’ experience as a Reservations Agent / Reservationist within a large, high-volume city hotel environment * Previous hotel reservations experience is essential – general reception experience alone will not meet the requirements of this position * Strong working knowledge and practical experience using OPERA PMS essential * Experience managing individual reservations, amendments, cancellations and guest booking enquiries * Good understanding of hotel room types, rates, packages and reservation policies * Understanding of hotel availability, occupancy and basic revenue management principles * Experience processing reservations received through direct channels, online channels and other booking sources * Strong telephone, email and written communication skills * Excellent attention to detail and a high level of booking accuracy * Strong administrative and organisational skills * Confident dealing with guests professionally and resolving reservation-related queries * Ability to identify opportunities to upsell rooms, packages and hotel services * Ability to work independently and make sound operational decisions during late and overnight shifts * Ability to manage multiple enquiries and priorities within a busy reservations environment * Strong computer literacy * Professional grooming and presentation * Must be willing and able to work rotating shifts, including 07h00–16h00, 14h00–23h00 and 23h00–08h00 * Ability to work weekends and public holidays as operationally required * Reliable transport arrangements, particularly for late and overnight shifts * South African ID * A fully updated CV with contactable reference details is essential **Who should apply** This role is intended for an experienced Reservations Agent/Reservationist with a minimum of two years of dedicated experience in a large, high-volume city hotel environment. The ideal candidate must possess strong working knowledge and practical experience using OPERA PMS. They should be willing and able to work a 24-hour rotating shift schedule, including overnight shifts, and be confident working independently during these times. Applicants should understand the importance of accuracy and revenue optimisation, enjoy creating excellent guest experiences from the first point of contact, and possess strong communication, administrative, and organisational skills, along with a high level of booking accuracy. Professional grooming, computer literacy, and the ability to work weekends and public holidays are also required. Candidates must have reliable transport for late and overnight shifts, hold a South African ID, and submit a fully updated CV with contactable references. **Deadline** Not specified **Reference** Original posting: https://www.jobmail.co.za/jobs/tourism-hospitality/other-tourism-hospitality/cape-town/reservationist-comms-centre-agent-id-7595600 Source: jobmail

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

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