Collections Agent at Virgin Active South Africa

In brief

**Job Title:** Collections Agent at Virgin Active South Africa **Company:** Virgin Active South Africa --- **Overview** This role is for a Collections Agent at Virgin Active, a rapidly growing business within the Virgin Group, known for its outstanding customer service and global presence with almost 250 health clubs. The primary purpose of this position is to recover outstanding membership fees efficiently while ensuring the long-term relationship with the member is preserved. Virgin Active emphasizes a welcoming environment for all members and operates with values such as learning, improving, inspiring, having fun, and doing the right thing. **What you will do** As a Collections Agent, you will: * Contribute to achieving the strategic business vision in alignment with company values. * Handle arrear memberships through telephonic communication or written correspondence. * Collect arrears using the in-house collections methodology, aiming to retain clients within the Virgin Active family. * Address member queries and complaints professionally, efficiently, and competently, adhering to quality and performance standards and company culture. * Collaborate cross-functionally with other department leaders to ensure business objectives are met and outcomes are delivered. **Requirements (from the original advert)** * **Minimum Requirements:** * Matric or equivalent qualification. * Up to 3 years’ experience as a collections agent/representative or similar sales role. * Proven track record of successfully meeting collections budgets, preferably over the phone. * Outstanding negotiation skills with the ability to resolve issues and address complaints. * Must be able to converse, read, and understand English. * Excellent communication and interpersonal skills. * Must be resilient to handle customer rejection. * An ability to multitask, including switching between multiple systems while assisting customers and frequently changing channels (phone to email). * Ability to be polite and compassionate without lacking confidence. * **Desired Attributes:** * Customer-centric focus. * Must display empathy and ability to build rapport. * Quality must be a key focus in delivering the result. * Must have excellent influencing skills. * Must be able to manage objections and resolve calls. * Must be able to work independently. * Must be a good team player and treat the team with respect. * **Preferred Skills:** * Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems. **Who should apply** This role is suitable for a committed and persistent individual with up to 3 years of experience in collections or a similar sales environment, who has a proven ability to meet collection targets, ideally over the phone. The ideal candidate is polite, sensitive, and capable of recovering outstanding fees while maintaining positive member relationships. They must possess outstanding negotiation, communication, and interpersonal skills, be resilient in the face of customer rejection, and proficient in multitasking across various communication channels and systems. A customer-centric approach, empathy, strong influencing skills, and a focus on quality are highly valued. The candidate should be able to work independently, contribute positively as a team player, and align with Virgin Active's company values. **Deadline** 31 October 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/collections-agent-virgin-active-south-africa-10 Source: myjobmag --- **Method of Application** Interested and qualified? Go to Virgin Active South Africa on virginactivecontactcentre.simplify.hr to apply.

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 3 years of experience.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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