PermanentCall Centre & Customer Service
Front Desk Agent
- Location
- Western Cape
- Contract
- Permanent
- Minimum qualification
- Matric / Grade 12
- Closing date
First listed . Last checked at source .
At a glance
- At least 2 years of experience.
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
Minimum Requirements:
* South African citizenship
* Matric / Grade 12
* Relevant hospitality qualification
* Minimum 2 years’ experience in a similar Front Desk / Reception role within a hotel environment
* Proven working experience on Opera PMS is essential
* Excellent verbal and written communication skills
* Professional, well-groomed and guest-focused
* Strong administration and organisational skills
* Ability to work shifts, including weekends and public holidays
* Ability to remain calm and professional under pressure
Key Responsibilities:
* Welcome and check in guests in a warm and professional manner
* Process guest check-ins, check-outs and reservations using Opera PMS
* Handle guest enquiries, requests and complaints efficiently
* Ensure accurate guest information and billing
* Manage payments and maintain accurate records
* Liaise with other hotel departments to ensure a seamless guest experience
* Provide information regarding hotel facilities, services and local attractions
* Maintain a high standard of service in line with the hotel’s 4-star standards
* Follow all Front Office procedures and hotel policies
Karen Tupper Recruitment
Recruiter
Before you apply
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Applying for permanent roles
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