Customer Service Advisor (Part-Time)

In brief

**Overview** This role is for a Part-Time Customer Service Advisor at Pepkor Lifestyle, working specifically with the Boardmans brand. Pepkor Lifestyle is described as a discount retailer that supplies electronic goods, appliances, and related accessories to consumers in the mass middle market of Southern Africa, aiming to provide the lowest prices. Boardmans specializes in curated interior elegance, with showrooms designed to inspire design-savvy shoppers and provide an inspiring, consultative, and frictionless customer journey. **What you will do** As a frontline brand champion, the primary purpose of this role is to convert foot traffic into sales. This involves greeting guests, using superior product knowledge to address customer needs, maximizing transaction values through add-on sales, and upholding high housekeeping and merchandising standards. Key responsibilities include: * Proactive Customer Engagement: Greeting and connecting with customers on the sales floor within 30 seconds, utilizing consultative questioning to identify their styling needs. * Target & Commission Driving: Meeting individual daily and monthly sales, margin, warranty, and store finance target metrics by successfully closing floor transactions. * Product Knowledge Application: Regularly completing e-learning modules to effectively translate product design specifications into attractive lifestyle benefits for customers. * Floor Merchandising Excellence: Maintaining allocated department layouts, ensuring all stock is correctly barcoded, labeled, clean, and neatly packed in accordance with company manuals. * Asset Protection: Securing store stock through vigilant floor coverage, accurate counts, and reporting risk behaviors to protect margins. **Requirements (from the original advert)** * Education: Matric (Grade 12 / NQF Level 4) * Experience: 1–2 years of experience in high-energy retail sales (experience in home textiles, décor, or furniture is a significant plus) * Core Skills: Selling and closing skills, clear verbal communication, numeracy, and active technology navigation (tablets/sales pipelines) * Competencies: Persuading and influencing, delivering results, and meeting high customer service expectations **Who should apply** This role is suited for individuals who have a passion for beautiful home interiors and possess a competitive drive to achieve sales goals. Candidates should be ready to function as a frontline brand champion, focused on converting foot traffic into sales, and capable of providing an inspiring and consultative customer experience. **Deadline** 12 October 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/customer-service-advisor-part-time-pepkor-lifestyle Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 1 year of experience.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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