Operations Executive

In brief

**Overview** This role is for an Operations Executive, also known as a Lodge Anchor, at Semela in Qwabi, working for Newmark Hotels. The position is a senior operational leadership role focused on luxury hospitality and authentic guest experiences. The successful candidate will be responsible for ensuring seamless operations across all aspects, including the guest journey, service delivery, team performance, operational standards, and financial discipline. The role requires an experienced and highly visible hospitality leader who leads from the floor, develops staff, and consistently inspires the team to deliver memorable experiences. **What you will do** * Lead and manage the Heads of Department (HOD) team across all operational areas, including health & safety and staff welfare. * Ensure the guest experience consistently meets and exceeds luxury hospitality standards. * Oversee and enforce operational procedures and service standards across all departments. * Maintain lodge infrastructure and facilities in line with company standards and expectations. * Delegate daily responsibilities to HODs, ensuring clear communication of duties and performance expectations. * Monitor team productivity and provide ongoing, constructive feedback and support. * Drive financial efficiency through effective cost control and implementation of cost-saving initiatives. * Engage with guests in a professional and welcoming manner, handling queries and resolving concerns promptly. * Report regularly to the General Manager on operational performance and key developments. * Foster a safe, healthy, and supportive working environment, including oversight of staff accommodation and meals. * Ensure clear and consistent communication between management and departmental teams. * Build and maintain strong relationships with the local community, suppliers, and contractors. * Uphold and communicate the vision, mission, and values of the company to all team members. **Requirements (from the original advert)** * Strong operational knowledge across all lodge departments, including front office, housekeeping, food & beverage, and maintenance. * Sound understanding of labour legislation in South Africa. * In-depth knowledge of health & safety regulations and compliance standards within the hospitality industry. * Solid understanding of fair labour practices and HR procedures. * Excellent verbal and written communication skills, with the ability to engage confidently at all levels. * Strong time management and project management capabilities, with the ability to prioritize effectively. * Proven leadership skills, with the ability to motivate, inspire, and lead by example in a team-driven environment. **Who should apply** This role is suitable for an exceptional, experienced, and highly visible senior operational leader in luxury hospitality. The ideal candidate will be capable of leading from the floor, developing people, inspiring teams to deliver memorable experiences, and ensuring seamless operations, outstanding operational leadership, and financial discipline across a lodge setting. **Deadline** 9th October, 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/operations-executive-newmark-hotels Source: myjobmag

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At a glance

• Project management

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