Duty Manager

In brief

**Overview** This is an explanation of the Duty Manager role at Newmark Hotels. The Duty Manager is responsible for leading daily operations, ensuring exceptional guest experiences, and overseeing the smooth running of the property. The role involves supporting departmental teams to maintain the highest service standards. In the General Manager's absence, the Duty Manager assumes full responsibility for the operation, leading with confidence, professionalism, and a guest-first approach. **What you will do** Key responsibilities for this role include: * **Guest Liaison & Hosting:** * Acting as the primary point of contact for guests throughout their stay and dining experiences. * Personally greeting arrivals, overseeing check-in/out, and ensuring guest preferences are honoured. * Resolving guest issues calmly and decisively, escalating only when necessary. * Monitoring guest feedback daily, especially on F&B service, and ensuring immediate corrective action. * Driving upselling initiatives across restaurant and bar outlets to enhance guest experience and revenue. * **Operational Oversight:** * Ensuring all departments (Housekeeping, Kitchen, F&B, Maintenance, Gardens) perform duties to standard. * Conducting property and restaurant walk-throughs to monitor cleanliness, presentation, and readiness. * Upholding the “Private Home Illusion” by ensuring staff movement and noise levels do not disrupt guest privacy. * Overseeing restaurant and bar service standards, ensuring consistency in food quality. * **Food & Beverage Leadership:** * Leading restaurant and bar teams to deliver 4- and 5-star service standards. * Implementing continuous training programs for waitstaff, bartenders, and supervisors. * Collaborating with the farm and marketing team on promotions, seasonal menus, and campaigns to increase footfall. * Monitoring guest comments and reviews, implementing corrective actions, and striving for excellence in F&B delivery. * Ensuring compliance with hygiene, safety, and licensing standards. * **Leadership & Delegation:** * Leading daily briefings with staff to set priorities and reinforce CCWP standards. * Supervising front-of-house and F&B staff during shifts, ensuring efficiency and attentiveness. * Stepping in to assist across departments when operational demands require. * Acting as GM’s deputy, assuming full authority in their absence. * **Reporting & Handover:** * Completing detailed daily operational logs and end-of-shift reports for GM review. * Ensuring structured handovers between AM and PM shifts, with no loss of information. * Communicating clearly with GM and management team regarding issues, resolutions, and guest trends. * **Financial & Administrative:** * Authorizing guest compensation within delegated limits. * Monitoring POS and Opera PMS postings for accuracy. * Supporting GM in monitoring daily revenue reports and operational variances. * Leading monthly stock takes for F&B, ensuring accuracy and accountability. * Tracking beverage and food costs, implementing strategies to maximize profitability. **Requirements (from the original advert)** * Hospitality qualification or equivalent professional training. * 3–5 years’ experience in guest services or operations, with supervisory experience in a 4- or 5-star hotel environment. * Strong leadership, communication, and organizational skills. * Proven ability to manage cross-departmental operations, with emphasis on restaurants and bar management. * Experience in marketing collaboration and upselling strategies. * Computer literacy: Opera PMS, POS systems, MS Office. * Professional grooming and interpersonal skills. * Flexibility to work varying shifts, including weekends and holidays. **Who should apply** The ideal candidate is a passionate and hands-on professional with a guest-first approach, capable of leading daily operations and delivering exceptional guest experiences. They should be able to oversee the smooth running of a property, support departmental teams, and ensure high service standards. This role suits someone who can confidently and professionally take full responsibility for operations in the General Manager's absence. The candidate should possess strong leadership, communication, and organizational skills, with proven experience in managing cross-departmental operations, particularly in restaurants and bars. Experience in marketing collaboration, upselling strategies, computer literacy (Opera PMS, POS, MS Office), professional grooming, strong interpersonal skills, and flexibility to work varying shifts (including weekends and holidays) are also key attributes. **Deadline** 8th October, 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/duty-manager-newmark-hotels-1 Source: myjobmag

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At a glance

• At least 3 years of experience.

• Microsoft Office

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