Leisure Reservations Specialist - 6 month contract

In brief

**Overview** This is a 6-month fixed-term contract role for a Leisure Reservations Specialist, offered by O'Brien Recruitment. The position is located in the Southern Suburbs of Cape Town and is for maternity leave cover, with an anticipated start date of 01 December 2026 and end date of 31 May 2027. Remuneration will be monthly paid. The role involves contributing expertise to a hospitality environment focused on exceptional guest experiences. **What you will do** Key responsibilities include: * Managing FIT (Free Independent Traveller) reservations with precision, professionalism, and efficiency. * Converting enquiries into confirmed bookings while maximising room revenue. * Identifying upselling and cross-selling opportunities to enhance the guest experience. * Delivering warm, personalised service from the first enquiry. * Managing deposits, payment guarantees, cancellations, and refunds in line with hotel policies. * Maintaining accurate reservation records and ensuring booking requirements are met. * Working closely with hotel departments to ensure seamless guest arrivals and experiences. * Proactively identifying and resolving reservation or operational challenges. **Requirements (from the original advert)** * Matric / Grade 12. * At least 2 years' hotel reservations experience. * Proven experience handling FIT reservations and individual guest bookings. * Experience using hotel Property Management Systems, ideally Opera or Fidelio. * Familiarity with OTA platforms, GDS systems, and online booking engines. * Good Microsoft 365 skills. * Strong commercial awareness and a natural ability to upsell. * Excellent communication, organisational, and problem-solving skills. * Meticulous attention to detail and a genuine passion for guest service. * The ability to remain composed and deliver results in a busy hospitality environment. **Who should apply** The ideal candidate is described as organised, confident, professional, and naturally service-driven. They should understand room rates, booking channels, and the importance of maximising revenue without compromising the guest experience. The candidate should be comfortable managing complex booking requirements, communicating with guests, and collaborating with operational teams, taking pride in attention to detail. Applicants should possess the required hotel reservations experience, commercial flair, and passion for hospitality. **Deadline** Not specified **Reference** Original posting: https://www.jobmail.co.za/jobs/tourism-hospitality/tourism-hospitality-management/western-cape/leisure-reservations-specialist-6-month-contract-id-7596144 Source: jobmail

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Microsoft Office

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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