Guest Liaison

In brief

Overview This role is for a Guest Liaison/Receptionist at Newmark Hotels. The primary responsibility is to provide a warm, professional, and personalized welcome to all guests, while efficiently managing check-in, check-out, and overall guest service functions in adherence to Newmark standards. What you will do * Deliver efficient check-in/out processes and manage reservations. * Assist guests with information, requests, and local recommendations. * Handle guest feedback and resolve complaints professionally. * Coordinate with other departments to ensure seamless guest experiences. * Maintain accurate guest records and billing procedures. * Promote Newmark and Blaauwklippen experiences and activities. * Conduct the night audit on Opera PMS, ensuring all guest folios, billing, and postings are balanced. * Prepare and distribute the daily revenue report for management review. * Maintain the logbook with guest notes, ensuring accurate handover to morning staff. * Set up early morning coffee station in library/lounge with grab-and-go options for departing guests. * Support other departments when required: * Restaurant: Assist late service or early breakfast setup. * Housekeeping: Respond to urgent guest requests or linen replenishment. * Maintenance/Security: Monitor property and report issues immediately. * Ensure safe and professional handling of late arrivals, early departures, and overnight guest requests. Requirements (from the original advert) * Matric and a Hospitality or Tourism qualification advantageous. * 2–3 years’ experience in a Front Office or Guest Relations role. * Professional grooming and excellent interpersonal skills. * Computer literacy PMS, MS Office essential. Who should apply Candidates should be professional, warm, and personalized in their approach to guest interactions, with the ability to efficiently manage check-in/out and guest service functions. They must have a Matric qualification, with a Hospitality or Tourism qualification being advantageous, and possess 2-3 years of experience in a Front Office or Guest Relations role. Essential qualities include professional grooming, excellent interpersonal skills, and computer literacy, particularly with PMS and MS Office. The ideal applicant is capable of handling reservations, providing guest information, resolving complaints, coordinating with other departments, conducting night audits, preparing reports, and maintaining accurate records, with a willingness to support other departments as needed. Deadline 8th October, 2026 Reference Original posting: https://www.myjobmag.co.za/job/guest-liaison-newmark-hotels-1 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Microsoft Office

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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