Call Centre Agent
- Location
- Cape Town, Western Cape
- Minimum qualification
- Matric / Grade 12
- Closing date
First listed . Last checked at source .
In brief
Overview This role is for a Call Centre Agent within Truworths' dynamic Fashion Call Centre, located in the city of Cape Town. What you will do * Preparation for Inbound and Outbound Calls. * Quality of Call Opening. * Quality of Collections Call. * Quality of Credit Line Affordability Calculations. * Educating the Customer – education with regards to benefits of payment; NCA, Fashion Delivery Service and consequences of non-payment. * Administration - demonstrates an ability to adhere to administrative call procedures with speed and accuracy and updates customer details, summarises comments in the memo field. * Quality of Call Ending. Requirements (from the original advert) * Ability to work shifts. * Access to reliable transport. * Matric or equivalent qualification. * Previous relevant experience is advantageous. * Computer literate (Excel, Word). * An ability to focus and concentrate. * Excellent customer relations and people skills. * Excellent communication skills and writing skills in English. * The ability to work independently, in a fast paced environment. * Accuracy and attention to detail. * Proactive, self-motivated and flexible. * Problem solving skills. * Telephone Personality – displays a customer-orientated, energetic, friendly, respectful and empathetic telephone personality. Who should apply Energetic and motivated people. Deadline 8th October, 2026 Reference Original posting: https://www.myjobmag.co.za/job/call-centre-agent-truworths-1 Source: myjobmag
Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.
At a glance
- Microsoft Excel
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
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