Comms Agent (Reservations)

In brief

Overview The President Hotel, described as Cape Town's Most Loved Hotel and currently on an exciting journey toward luxury, is seeking a Comms Agent (Reservations). This role is integral to the guest journey from the first enquiry to arrival, operating within a professional, high-volume 349-room hotel environment. The position requires working across a rotating shift structure, including day, late, and overnight shifts (07h00–16h00, 14h00–23h00, 23h00–08h00). The successful candidate must be comfortable working independently during late and overnight shifts, ensuring consistent accuracy, responsiveness, and professional guest service. The hotel offers a competitive salary, company contributions toward medical aid and provident fund, staff meals on duty, and an outstanding team culture, providing valuable exposure to Reservations and Front Office operations and opportunities to strengthen skills in OPERA PMS and guest communication. What you will do - Managing reservation and guest communication enquiries accurately and professionally - Creating and processing hotel reservations using OPERA PMS - Processing reservation amendments, cancellations and updates accurately - Responding to telephone, email and other guest enquiries promptly and professionally - Providing guests with accurate information regarding room types, availability, rates, packages and hotel facilities - Ensuring guest profiles, contact information, booking details and special requests are accurately captured on OPERA - Reviewing reservations carefully to identify missing or incorrect information - Ensuring special requests and important guest information are communicated to the appropriate departments - Handling reservation-related questions and resolving guest concerns professionally - Maintaining clear and professional communication with guests throughout the reservation process - Identifying appropriate opportunities to upsell room categories, packages and hotel services - Working closely with Front Office, Guest Experience, Revenue, Sales and other operational departments - Supporting effective communication between guests and relevant hotel departments - Maintaining accurate reservation records and completing required administration - Managing responsibilities confidently and independently during late and overnight shifts - Ensuring outstanding enquiries and follow-ups are appropriately actioned or handed over between shifts - Maintaining accurate and detailed shift handovers - Protecting guest information and maintaining confidentiality at all times - Maintaining consistently high service standards regardless of shift or time of day - Ensuring every guest interaction reflects the professional and elevated standards expected at The President Hotel Requirements (from the original advert) - Minimum 2 years’ experience in hotel reservations within a Front Office environment essential - Previous experience within a large, busy hotel environment highly advantageous - Strong practical working knowledge of OPERA PMS essential - Experience handling hotel reservations, amendments, cancellations and booking enquiries - Good understanding of Front Office and hotel reservations procedures - Experience managing telephone, email and other guest enquiries professionally - Good understanding of hotel room types, rates, packages and reservation policies - Experience creating and maintaining accurate guest profiles and reservation information - Understanding of room availability, occupancy and basic revenue principles - Strong telephone etiquette and professional communication skills - Excellent written and verbal English communication skills - Strong attention to detail and a high level of booking accuracy - Strong administrative and organisational skills - Ability to manage multiple enquiries and priorities within a busy hotel environment - Strong guest relations and customer service skills - Confident handling guest queries and resolving concerns professionally - Ability to work independently and remain focused during late and overnight shifts - Strong computer literacy - Professional grooming and presentation - Must be willing and able to work all required shifts: 07h00–16h00, 14h00–23h00 and 23h00–08h00 - Ability to work weekends and public holidays as operationally required - Reliable transport arrangements, particularly for late and overnight shifts - South African ID or valid South African work authorisation - A fully updated CV with contactable reference details is essential Who should apply This role is ideal for a candidate with solid hotel reservations experience who enjoys communicating with guests and is confident using OPERA PMS. The successful applicant should understand the importance of meticulous booking details, possess strong communication, administrative, and organisational skills, and demonstrate a high level of accuracy and attention to detail. They must be comfortable working independently, especially during late and overnight shifts, while consistently delivering professional guest service. The ideal candidate will also be adaptable to shift work, including weekends and public holidays, and possess reliable transport. They should be eager to contribute to a high-volume, professional hotel environment and further develop their skills in reservations, guest communication, and operational procedures within a luxury setting. Deadline Not specified Reference Original posting: https://www.jobmail.co.za/jobs/tourism-hospitality/other-tourism-hospitality/western-cape/comms-agent-reservations-id-7594180 Source: jobmail

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (jobmail). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Applying for permanent roles

• Mirror the job title and top three requirements in your CV summary and most recent experience.
• Quantify results where possible: sales targets, cases handled, tickets closed, or team size.
• Proofread contact details and filenames before submitting — small errors cost interviews.
• Verify the company and role on the source page before sharing ID copies or banking details.