REF21764 Agent: Customer Service | Europcar | King Shaka Airport

In brief

**Overview** This role is for a Customer Service Agent at Europcar, located at King Shaka Airport, a division of Motus. The purpose of the position is to support the achievement of the branch’s targets through delivery of efficient and professional customer service, in accordance with company quality management procedures. **What you will do** * Effectively handle all aspects of the customer’s check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures. * Make, amend, cancel, and monitor reservations as required. * Provide excellent customer service, effectively assisting with customer queries. * Perform various admin and general office duties, including capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles. * Be responsible for the security and quality control of vehicles and other company property. * Identify and report expired licenses, service due vehicles, and any other issues not conforming to quality standards. * Adhere to good housekeeping and general cleanliness standards for the branch environment. * Perform other duties on request. **Requirements (from the original advert)** * **Minimum Experience:** * 2 years front office/customer service experience. * **Minimum Qualification:** * NQF level 4 Matric or equivalent. * **Minimum Requirements:** * Code 8 driver’s license – must have at least 2 years driving experience. * Computer literate. * Willingness to work overtime/shifts/weekends when required. * **Competencies:** * Communication skills in English verbal and written. * Excellent interpersonal skills, articulate and well-spoken. * Customer focus and the ability to demonstrate initiative. * Excellent telephone and face-to-face customer relations and counter selling skills. * Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment. * Achieve high levels of accuracy and attention to detail. * A team player that is effective in working with people of different cultures and backgrounds. **Who should apply** This role is suitable for someone who understands that the company operates in the service industry where service delivery is a key differentiator. The ideal candidate has a passion to serve and consistently make customers feel special. This role is for someone looking to build a career in a challenging, fast-paced, and dynamic environment, who can remain calm and thrive under pressure, bringing their “A” game every day. Applicants should be highly energetic, self-motivated, eager to learn, and driven by the achievement of team results. They must be committed, professional in all aspects of conduct, with neat and presentable grooming. Essential attributes include being highly resilient in the face of adversity, long hours, and customer conflict, and being flexible, able to assist in a crisis during peak periods even if it means delaying departure. The candidate should be driven for both individual and team goal achievement, trustworthy, highly responsible, with honesty and integrity in all business dealings. **Deadline** 21 October 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/ref21764-agent-customer-service-europcar-king-shaka-airport-motus-holdings-limited Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Customer service
• Driver's licence

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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