USA Customer Service Advisor - (Umhlanga)
- Location
- Durban, KwaZulu-Natal
- Closing date
First listed . Last checked at source .
In brief
**Overview** This role at Huntswood is for a USA Customer Service Advisor based in Umhlanga. It focuses on transforming challenging customer interactions into positive experiences by ensuring customers feel heard, supported, and valued. Huntswood emphasizes a people-first culture, investing in its employees, celebrating achievements, and rewarding commitment. **What you will do** * Assist retail customers with online orders and general inquiries. * Handle a wide range of calls, including placing and tracking orders, processing returns or cancellations, checking delivery status, and resolving issues like delays, defects, or damaged items. * Resolve issues completely during the initial call, as there are no follow-ups. * Navigate multiple systems to research order details, resolve problems, and provide accurate, current information. * Communicate policies, delays, or product issues with professionalism and care, even when delivering difficult news. * Maintain focus and a positive attitude during back-to-back calls, ensuring accuracy and thorough documentation. * Participate in regular coaching sessions and implement feedback to enhance customer service skills. **Requirements (from the original advert)** * Minimum of one-year international customer service experience on an Omni channel campaign dealing with end-to-end queries. * Ability to navigate approximately 15-20 systems/tools. * Must be flexible to work rotational shifts aligned to US time zones. **Who should apply** The ideal candidate brings empathy, confidence, and flexibility to their work, with a motivation to create a smooth and supportive experience for every customer. They should be capable of resolving issues efficiently within a single call and be proficient in navigating multiple systems. Professionalism and care in communication, especially when delivering difficult news, are essential. Applicants should also be able to maintain focus and positivity during high call volumes, ensure accurate documentation, and be receptive to coaching and feedback. Experience with USA or Australian campaigns is advantageous. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/usa-customer-service-advisor-umhlanga-huntswood Source: myjobmag
Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.
At a glance
- Customer service
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
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