Customer Service Advisor (UK) - Durban

In brief

**Overview** This role is for a Customer Service Advisor at Huntswood, based in Durban, supporting customers in the UK market. The position involves managing customer interactions in a fast-paced environment, with a focus on delivering high-quality service and resolving customer issues effectively. **What you will do** * Manage multiple webchat conversations while handling inbound calls professionally. * Deliver high-quality service in line with performance standards and SLAs. * Build rapport and trust with customers using clear, empathetic communication. * Resolve customer issues at first point of contact. * Maintain exceptional accuracy and attention to detail. * Ability to de-escalate customer complaints by resolving expressions of dissatisfaction at first point of call. **Requirements (from the original advert)** * Matric / NQF Level 4 * Clear credit & criminal record * Computer literate * Minimum 1 year experience in customer service webchat + voice * Strong written and verbal communication skills * Ability to adapt to different customer needs * Understanding of UK market insurance experience is a bonus. **Who should apply** Candidates who are confident communicators with a passion for customer service, thrive in a fast-paced environment, enjoy creating "WOW moments," and demonstrate empathy, accuracy, and the ability to de-escalate customer complaints. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/customer-service-advisor-uk-durban-huntswood Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 1 year of experience.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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