USA Collections Advisor - Durban

In brief

**Overview** Huntswood is seeking a USA Collections Advisor in Durban, a role focused on managing incoming calls related to past-due balances for their U.S.-based client. This position, titled Inbound Collections Clerk, requires a strong understanding of the Fair Debt Collection Practices Act (FDCPA), excellent communication skills, and a customer-first mindset. The role emphasizes customer service and compliance, and is suited for individuals who thrive in a fast-paced, high-impact environment. **What you will do** * Handle inbound calls regarding overdue accounts with professionalism and empathy * Educate customers on contract terms and ownership details * Ensure all collection activities comply with FDCPA and internal policies * Meet performance targets including call volume, contact rates, and resolution metrics * Maintain accurate documentation of all account interactions * Initiate skip tracing when necessary * Support the broader collections team with daily tasks and goals * Complete all required training and compliance certifications * Perform additional duties as assigned by management **Requirements (from the original advert)** * Grade 12 or equivalent qualification * 1+ years in a U.S. collections environment * Work USA hours on rational basis * Strong customer service orientation with a commitment to fair outcomes * Empathetic and confident in handling difficult conversations * Team player with a proactive and goal-driven mindset * Proficient in MS Word and Excel * Organized with exceptional attention to detail * Familiarity with U.S. regulatory bodies and FDCPA compliance * Effective communication and listening skills * Ability to remain calm under pressure * Strong problem-solving and decision-making abilities * Excellent knowledge retention and recall * Collaborative and supportive team spirit **Who should apply** This role is suitable for individuals who are passionate about customer service and compliance, and who thrive in a fast-paced, high-impact environment. The ideal candidate will possess a customer-first mindset, be empathetic and confident in handling difficult conversations, and operate as a proactive, goal-driven team player with a collaborative and supportive spirit. Applicants should also be organized and demonstrate exceptional attention to detail. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/usa-collections-advisor-durban-huntswood Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Microsoft Excel
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

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