Senior Specialist: Business Development Aftersales - Importer

In brief

**Overview** This role, Senior Specialist: Business Development Aftersales - Importer at Motus, focuses on coordinating and managing key Aftersales administrative, reporting, and dealer support functions. The primary goal is to ensure efficient communication and operational alignment between the dealer network and Head Office departments such as Service, Warranty, CRM, Parts, Training, and Customer Care. The position serves as a central point for reporting consolidation, process administration, dealer support coordination, and operational governance, aiming for accurate information flow, timely issue resolution, and consistent execution of Aftersales initiatives across the network. It is described as a highly administrative and process-driven role, demanding exceptional attention to detail, strong reporting capabilities, and the ability to coordinate multiple stakeholders while driving operational efficiency. **What you will do** * **Reporting & Business Administration** * Compile, analyse, and distribute Aftersales operational reports. * Maintain CRM, QC, Preservation, BOR, QSR, VOR, and DOTY reporting. * Ensure timely and accurate reporting to management and dealer network stakeholders. * Monitor reporting compliance and data integrity across all systems. * Produce management dashboards and performance summaries. * **Dealer Communication & Support** * Act as the primary coordination point between dealers and Head Office Aftersales departments. * Facilitate efficient communication and information sharing between Service, Parts, Warranty, CRM, and Customer Care teams. * Ensure dealer queries are directed, tracked, and resolved within agreed timeframes. * Support dealer operational requirements and escalation management. * **Customer Experience & CRM Administration** * Manage CSI and CRM feedback reporting. * Monitor customer experience trends and dealer feedback performance. * Coordinate corrective actions and dealer follow-up activities. * Support customer retention and service excellence initiatives. * **Warranty Support Administration** * Serve as second-in-charge (2IC) to the Warranty Manager. * Support warranty claim administration and dealer query management. * Coordinate monthly warranty payment processing. * Assist with warranty policy communication and compliance. * Support warranty training and dealer engagement activities. * **Training & Network Support** * Coordinate all Aftersales training bookings and attendance. * Manage training order processing and reporting. * Track dealer participation and compliance requirements. * Maintain training records and documentation. * **Parts & Vehicle Operations Support** * Manage VOR reporting and communication between dealers, QC, and PDC. * Coordinate lost parts sales reporting and trend analysis. * Process goodwill parts pricing requests. * Coordinate leather fitment and other aftermarket installation orders. * Support fleet PDI administration and vehicle readiness tracking. * **Asset & Governance Management** * Maintain departmental asset registers. * Coordinate internal departmental orders. * Support special edition and accessory programme administration. * Assist with process improvement initiatives and departmental governance activities. **Requirements (from the original advert)** * **Qualifications** * Diploma or Degree in Business Administration, Operations Management, Automotive Management, or related field. * Automotive industry experience will be advantageous. * **Experience** * Minimum 3-5 years' experience in an automotive Aftersales, Warranty, Service, CRM, Parts, or Dealer Support environment. * Proven experience in reporting, administration, and stakeholder coordination. * Experience working with dealer networks and operational support processes. * **Skills & Competencies** * Advanced Microsoft Excel and reporting skills. * Strong administrative and organisational abilities. * Excellent verbal and written communication skills. * High attention to detail and accuracy. * Strong problem-solving and coordination capabilities. * Ability to manage multiple priorities and deadlines. * Strong stakeholder management skills. * Process-driven and customer-focused. **Who should apply** This role is ideal for a highly administrative and process-driven professional with exceptional attention to detail and strong reporting capabilities. The candidate should be adept at coordinating multiple stakeholders and driving operational efficiency within an Aftersales environment. Strong administrative, organisational, communication (verbal and written), and problem-solving skills are essential, along with the ability to manage multiple priorities and deadlines. A customer-focused individual with a background in automotive Aftersales, warranty, service, CRM, parts, or dealer support, and experience in reporting, administration, and stakeholder coordination within dealer networks, would be well-suited. **Deadline** 20 October 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/senior-specialist-business-development-aftersales-importer-motus-holdings-limited-1 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 3 years of experience.

• Microsoft Excel
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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