FNB Community Advisor DHA

First National Bank

Minimum qualification
Certificate / N-level / trade
Closing date

First listed . Last checked at source .

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In brief

**Overview** This role is for an FNB Community Advisor DHA at First National Bank. It is part of the FNB Points of Presence (POP) team, operating within an inclusive environment that values diversity. The position is a 12-Month Hourly Rate Contract, associated with a Department of Home Affairs Initiative. **What you will do** * Build and maintain strong relationships with clients. * Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations. * Effectively communicate with clients and explain processes and requirements in a simple manner. * Ensure compliance with rules and processes and maintain attention to detail. * Educate customers on the correct Banking platform aligned with their needs. * Connect with customers by embodying the brand promise of “how can we help you?” at all times. * Analyse customer data and recommend tailored solutions. * Achieve sales results by providing contextual and integrated financial solutions to customers. * Conduct yourself in an ethical manner. * Take accountability for own performance, personal, and career development. * Show empathy with customers. * Stay updated on industry trends and product knowledge. * Maximize channel optimisation opportunities identified aligned to customer needs. * Ensure activities support cost containment and reduction. * Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions. * Fulfill transactions above the benchmark set and provide an exceptional customer experience. **Requirements (from the original advert)** * Minimum Qualification: Grade 12/ NQF Level 4 * Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS * 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services **Who should apply** * Individuals with excellent communication and relationship‑building skills, capable of engaging diverse customer needs. * Candidates who are confident in guiding customers toward digital and self‑service solutions. * Those with the ability to identify sales opportunities and support portfolio growth. * Applicants demonstrating high levels of accuracy, discipline, and adherence to process. * Candidates possessing strong organising, planning, and time‑management capability. * Individuals committed to delivering consistent, exceptional service. **Deadline** 20th October, 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/fnb-community-advisor-dha-fnb-south-africa-12 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

  • At least 1 year of experience.
  • Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

* As part of our team in FNB Points of Presence POP, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself. * Please note that this is a 12-Month Hourly Rate Contract Department of Home Affairs Initiative Are you someone who can: * Build and maintain strong relationships with clients. * Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations. * Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner. * Ensure compliance with rules and processes and has attention to detail. * Educate customers to the correct Banking platform aligned with their needs. * Connect with our customers by living up to our brand promise of “how can we help you?” at all times. * Analyse customer data and recommend tailored solutions. * Achieve sales results by providing contextual and integrated financial solutions to customers. * Conduct yourself in an ethical manner. * Takes accountability for own performance, personal and career development. * Show empathy with customers. * Stay updated on industry trends and product knowledge. * Maximize channel optimisation opportunities identified aligned to customer needs * Ensure activities support cost containment and reduction * Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions * Fulfilling transactions above the benchmark set and providing an exceptional customer experience Qualification & Experience Requirement * Minimum Qualification: Grade 12/ NQF Level 4 * Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS * 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services You will be an ideal candidate if you possess the following: * Excellent communication and relationship‑building skills and an ability to engage diverse customer needs * Confidence in guiding customers toward digital and Self‑Service solutions * Ability to identify sales opportunities and support portfolio growth * High levels of accuracy, discipline, and adherence to process * Strong organising, planning, and time‑management capability * Commitment to delivering consistent, exceptional service You will have access to: * Opportunities to build relationships as part of a dynamic team. * A challenging working environment * Personal and professional growth * Opportunities to have an impact in a local market as a brand ambassador. Deadline:20th October,2026

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