Universal Advisor Lead

First National Bank

Minimum qualification
Certificate / N-level / trade
Closing date

First listed . Last checked at source .

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In brief

**Overview** This role, Universal Advisor Lead at First National Bank, involves providing crucial administrative and risk support to ensure the smooth operation of the branch. A key aspect of the position is supporting customer migration to electronic banking channels, with an emphasis on operational efficiency, compliance, and delivering an exceptional customer experience within a team environment. **What you will do** * Complete daily branch administration functions to minimise operational risk. * Assist in managing branch cash holdings, teller and ATM cash processes. * Guide and educate customers on adopting and utilising electronic banking platforms. * Provide a positive customer experience by being helpful, proactive, and responsive to customer needs. * Deliver high‑quality work by adhering to set standards, procedures, and governance requirements. * Build and maintain strong relationships with internal and external stakeholders. * Act responsibly with work‑related resources to support cost‑containment efforts. * Work according to agreed performance objectives and service level agreements. * Contribute positively to a learning environment by sharing knowledge and engaging collaboratively with team members. * Continuously seek feedback and take accountability for personal performance, growth, and development. * Always conduct yourself with integrity and professionalism. **Requirements (from the original advert)** * Minimum Qualification: Grade 12/ NQF Level 4 * Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields * 1–3 years of experience in administrative experience within a branch administration, operations, or compliance environment **Who should apply** The ideal candidate will possess: * Strong understanding of branch operations, risk processes, and governance principles. * Ability to promote and support customer adoption of digital banking solutions. * Proven ability to deliver accurate, compliant, and high‑quality administrative outputs. * Strong relationship‑building skills with internal and external stakeholders. **Deadline** 19th October, 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/universal-advisor-lead-fnb-south-africa-17 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

  • At least 1 year of experience.
  • Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

* As a Universal Advisor Lead, you will be responsible for providing critical administrative and risk support to ensure the smooth running of the branch. The role also plays a key part in supporting customer migration to electronic banking channels, ensuring operational efficiency, compliance, and an exceptional customer experience. * Now’s the time to imagine your potential in a team where you can become the best version of yourself. Are you someone who can: * Complete daily branch administration functions to minimise operational risk. * Assist in managing branch cash holdings, teller and ATM cash processes. * Guide and educate customers on adopting and utilising electronic banking platforms. * Provide a positive customer experience by being helpful, proactive, and responsive to customer needs. * Deliver high‑quality work by adhering to set standards, procedures, and governance requirements. * Build and maintain strong relationships with internal and external stakeholders. * Act responsibly with work‑related resources to support cost‑containment efforts. * Work according to agreed performance objectives and service level agreements. * Contribute positively to a learning environment by sharing knowledge and engaging collaboratively with team members. * Continuously seek feedback and take accountability for personal performance, growth, and development. * Always conduct yourself with integrity and professionalism. Qualification & Experience Requirement * Minimum Qualification: Grade 12/ NQF Level 4 * Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields * 1–3 years of experience in administrative experience within a branch administration, operations, or compliance environment You will be an ideal candidate if you possess the following: * Strong understanding of branch operations, risk processes, and governance principles. * Ability to promote and support customer adoption of digital banking solutions. * Proven ability to deliver accurate, compliant, and high‑quality administrative outputs. * Strong relationship‑building skills with internal and external stakeholders. Deadline:19th October,2026

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