Senior Travel Consultant

In brief

**Overview** This role as a Senior Travel Consultant at First National Bank (FNB) is part of a talent team that emphasizes unique talents, diverse minds, and an adaptable environment. The position offers an opportunity to leverage expertise and contribute to effective change within the company. **What you will do** * Meet and exceed client travel requirements through exceptional service, building and maintaining strong client relationships, and delivering premium personalised customer service. * Provide seamless support in collaboration with the Afterhours operations team. * Manage end-to-end travel arrangements, including quoting, providing up to date travel advice, managing complex itineraries, packages, changes, and queue management. * Process payments, discounts, refunds, and amendments accurately. * Manage and resolve client complaints in collaboration with management, ensuring timely and effective resolution. * Identify and maximise sales opportunities. * Achieve monthly KPIs and individual targets as set by business & management. * Input and drive eBucks Travel’s VP and understand Bank’s ecosystem. * Proactively manage travel disruptions flight cancellations, schedule changes with immediate, creative problem-solving and communication. **Requirements (from the original advert)** * National Diploma in Travel or equivalent qualification essential * Valid GDS-specific certification is required. * Fully bilingual * English Read, Write, Speak – essential * Afrikaans Read, Write, Speak – advantageous * Minimum 10 years’ experience as a Travel Consultant within the travel industry * Minimum 10 years’ GDS experience, with strong command of Galileo and/or Amadeus * Valid GDS-specific certification is required. * Proven experience in: * Leisure and corporate travel * Travel concierge or similar high-touch service models. * VIP or Ultra High Net Worth clientele strong advantage * Strong ability to manage: * Emergency bookings * Complex, multi-sector itineraries. * Last-minute changes, reissues, refunds, and cancellations * Strong sales and consultative skills, with the ability to: * Recommend and cross-sell relevant travel products and services. * Maximise revenue opportunities while prioritising client needs. * Excellent organisational and time-management skills * Impeccable attention to detail * Strong decision-making ability under pressure. * Proficiency in: * MS Word, Excel, Outlook * Travel-related booking and payment platforms. * Highly resilient and composed under pressure. * Innovative and solutions-driven. * Discrete, trustworthy, and sensitive to client confidentiality * Strong destination, product, airline, and industry knowledge * Operate effectively both within a team environment and autonomously. **Who should apply** The ideal candidate is an experienced Senior Travel Consultant with a minimum of 10 years in the travel industry, possessing a National Diploma in Travel or equivalent, and valid GDS-specific certification, particularly with strong command of Galileo and/or Amadeus. They should be fully bilingual (English essential, Afrikaans advantageous) and have proven experience in leisure, corporate, and high-touch service models, with an advantage for VIP/Ultra High Net Worth clientele. The candidate must demonstrate strong abilities in managing complex travel arrangements, last-minute changes, and sales, alongside excellent organizational skills, attention to detail, resilience under pressure, and discretion. Proficiency in MS Office and travel-related booking/payment platforms is also required. **Deadline** 23rd October, 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/senior-travel-consultant-fnb-south-africa Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 10 years of experience.

• Microsoft Excel
• Customer service
• Bilingual (English & Afrikaans)
• Afrikaans

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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