VIP Ambassador (Pretoria)

In brief

Overview This role is for a VIP Ambassador with Sun International in Pretoria. The position involves acting as a key host and liaison for VIP clients within the hotel's exclusive areas such as the Prive Lounge, Sun Lounge, and private gaming areas. The Ambassador is responsible for ensuring high service standards, managing client needs, facilitating events, and maintaining brand loyalty through exceptional customer experiences. What you will do * Check Prive lounge and reception area to ensure standards are met. * Check operating equipment prior to start of shift to ensure all is functioning. * Check cleanliness of own section, machines and/ or station. * Communicate and follow-up on the correction of any equipment faults or defects. * Ensure RGP / MVG / FICA information is displayed. * Assist with the co-ordination and preparation of the lounges for VIP events and promotions. * Liaise with VIP Management and Personal Hosts with regards to VIPs in house and their requirements. * Conduct meet and greet processes for customers on arrival and departures from the Hotel, Prive and Sun Lounge areas. * Identify VIP clients by name on arrival. * Interact with guests and provide professional service standards and solutions. * Answer queries relating to game information, various bet types, promotions and events, as well as products. * Act as a host in the Prive, Sun Lounge or Private gaming areas whilst customers are engaged in play. * Establish customer needs / requirements and action accordingly. * Handle any complaints, disputes and suggestions and escalate when required. * Co-ordinate and arrange for customer excursions, activities and requirements on a day-to-day basis with the relevant departments in line with customer requests. * Process day to day complimentary vouchers for guests in the Prive / Sun Lounge areas. * Process points redemption for guests in the Prive / Sun Lounge areas. * Maintain MVG data hygiene and standards when printing MVG cards and respond to MVG queries. * Engage with customers and provide a customer experience in the Prive and Sun Lounge areas that will support brand loyalty. * Be the liaison between VIP Personal Host and VIP customers on a daily basis. * Prepare VIP shift report on VIPs, issues encountered, requirements, etc. and distribute and inform related departments. * Perform VIP administrative functions as required. * Be present on the floor during VIP functions. * Apply practical work procedures and processes. * Plan generally on a short-term basis within 3 months and within regular activity cycles. * Communicate, co-ordinate and interact with others in the value chain to ensure VIP customers receive exceptional experiences. * Manage time and resources effectively. * Interpret customer requirements in terms of services available and applicable constraints. * Take initiative in making decisions within well-defined, somewhat diversified procedures and limits of authority. * Consider all facts, options and possible outcomes prior to making decisions. * Work independently and be oriented towards solving customer queries. * Take ownership of customer requests and requirements. * Follow laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls. * Interpret customer requirements in terms of services available and facilitate operational processes relative to VIP punters. * Refer problems falling outside parameters to the team leader/manager for resolution. Requirements (from the original advert) * Ability to work shifts that meet operational requirements. * Physically able to work and stand for long periods of time. * Grade 12 * Previous experience in a customer facing role. * Experience in the gaming environment is an advantage. * Problem Solving * Collecting Information listening; asking questions * Dealing with Customers * Handling conflict * Checking * Following Instructions * Emotional resilience * Honesty in the handling of cash * Presentable * Relationship building * English verbal communication skills * Numerical skills calculations of large numbers * Compliance procedures and regulations * Responsible gambling principles * Proficient computer skills MS Office * EGS knowledge is an advantage Who should apply This role is ideal for a customer-focused and presentable individual who excels at interaction, relationship building, and providing professional service to VIP clients. The successful candidate should be adept at managing customer needs, resolving queries, and handling administrative tasks, demonstrating problem-solving skills and initiative within defined guidelines. They must be physically able to work shifts and stand for extended periods, possess emotional resilience, honesty, and strong English verbal communication skills, along with proficiency in MS Office. Candidates with previous customer-facing experience, particularly in a gaming environment, will have an advantage. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/vip-ambassador-pretoria-sun-international Source: myjobmag

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• Microsoft Office

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