Food and Beverage Attendant - FTC

In brief

**Overview** This document outlines the responsibilities and requirements for a Fixed-Term Contract (FTC) Food and Beverage Attendant position at Sun International. The role focuses on providing excellent food and beverage service, ensuring a prepared work area, and engaging positively with guests. **What you will do** * Prepare the work area, including mise-en-place, place settings, and other service requirements before service begins. * Set up and break down function venues according to event requirements and schedules. * Identify and report issues related to outlet appearance, equipment, or operational systems. * Ensure the cleanliness and readiness of your assigned section or station. * Comply with all health, safety, hygiene, and environmental regulations. * Use and store operating equipment according to specifications and safety standards. * Participate in stock-taking activities as required. * Resolve or report stock, equipment, or operational anomalies in line with company standards. * Maintain up-to-date knowledge of food products, industry trends, and cooking methodologies relevant to menu offerings. * Perform all duties in accordance with Food & Beverage Standard Operating Procedures. * Take guest orders accurately and promptly. * Capture guest orders correctly on the operating system. * Explain menu items and make appropriate food and beverage recommendations. * Liaise professionally with kitchen staff regarding guest requests and special dietary requirements. * Serve and present food and beverages in accordance with service standards. * Remain attentive and responsive to guest needs throughout service. * Clear tables promptly after guests have completed their meals. * Present guest bills and process payments where applicable. * Complete cash-up procedures at the end of service where required. * Maximise sales opportunities by upselling promotional items and menu enhancements. * Provide every guest with a warm welcome and friendly farewell, ensuring a positive and respectful experience. * Deliver professional, attentive, and solution-focused service at all times. * Recognise returning guests and understand their preferences where possible. * Inform guests about the property's facilities, products, rewards programme, and current promotions. * Resolve guest complaints, requests, and suggestions efficiently, escalating matters when necessary. * Build positive guest relationships that contribute to customer satisfaction and loyalty. **Requirements (from the original advert)** * **Education**: Grade 12 preferred; alternatively, Grade 10 with relevant work experience. * **Experience**: Minimum of 2 years' experience in a waiter or food and beverage service role. * **Skills and Knowledge**: * **General Requirements**: * Ability to work shifts in line with operational requirements. * Physically capable of moving and handling operating equipment. * Flexible and willing to perform similar duties in alternative outlets when required by operational needs. * **Behavioural Competencies**: * Problem Solving * Information Gathering and Active Listening * Customer Service and Relationship Management * Attention to Detail and Accuracy * Following Instructions * Teamwork and Cooperation * **Technical Competencies**: * Food and Beverage Product Knowledge * Food Service Techniques * Beverage Service * Operating Equipment Use and Care * Effective Communication Skills * Upselling and Sales Techniques * Basic Computer Literacy * Cashiering and Payment Handling **Who should apply** This role is suited for individuals with a minimum of two years of experience in food and beverage service, possessing strong customer service and relationship management skills. Candidates should have a good understanding of food and beverage products and service techniques, be attentive to detail, and capable of working shifts. Flexibility, physical capability for handling equipment, and basic computer literacy are also key. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/food-and-beverage-attendant-ftc-sun-international Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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