Client Partner
- Location
- Johannesburg, Gauteng
- Closing date
First listed . Last checked at source .
In brief
Overview The Client Partner role at Publicis Groupe is focused on owning the client relationship, business context, commercial priorities, scope, revenue protection, and senior stakeholder alignment. This position ensures that every media assignment begins with a clear business problem, growth ambition, Job To Be Done (JTBD), and success definition, enabling the agency to respond to the client’s business challenge rather than solely a media brief. What you will do * Own the client relationship, business context, commercial priorities, scope, revenue protection, and senior stakeholder alignment. * Ensure every media assignment starts with a clear business problem, growth ambition, JTBD, and success definition. * Understand the client’s business, category, competitors, and growth ambition. * Own the client relationship and senior client confidence. * Translate client needs into a clear business brief and JTBD. * Ensure all assignments have success criteria before strategy and planning begin. * Confirm budget, timelines, stakeholders, approvals, and commercial constraints. * Align internal teams around the same brief. * Protect agency scope, fees, and revenue. * Escalate client-facing delivery, billing, or commercial risks. * Ensure Post Campaign Analysis (PCA) learnings influence future briefs. * Own executive relationship, revenue growth, scope expansion, and partnership. * **Mandatory artifacts owned/produced include:** * Business Brief: Defines the business problem, objective, market context, and required response. * JTBD Definition: Defines the job media must do for the brand or business. * Success Definition: Confirms business, brand, media, and commercial KPIs. * Stakeholder Alignment Note: Confirms decision-makers, approvers, and timelines. * Scope & Fee Check: Confirms whether work is covered by scope or needs additional fee. * Client Escalation Note: Used when material delivery, billing, or commercial risks need client discussion. * Next Brief Input: Ensures PCA learnings feed the next campaign brief. * **Decision rights include determining:** * If the brief is complete enough to begin strategy. * If work is in scope or requires an additional fee. * Whether client escalation is required. * Whether the response answers the business problem. * Whether PCA needs formal client discussion. Requirements (from the original advert) * **Client leadership:** 10+ years managing senior stakeholders, large accounts, revenue, and teams. * Ability to manage senior client relationships. * **Business understanding:** Ability to grasp commercial, category, and brand challenges. * **Briefing discipline:** Ability to convert client needs into clear briefs. * **Commercial awareness:** Ability to manage scope, fee, risk, and revenue. * **Stakeholder management:** Ability to align client, agency, and partner teams. * **Communication:** Ability to present clearly and influence decision-makers. * **Escalation management:** Ability to handle sensitive delivery or billing issues. Who should apply This role is suitable for experienced client leaders with a minimum of 10 years in managing senior stakeholders, large accounts, revenue, and teams. The ideal candidate will demonstrate strong capabilities in understanding client business, translating needs into clear briefs, managing commercial aspects like scope and fees, and effectively aligning various stakeholders. Proficiency in clear communication and handling sensitive escalations is also required. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/client-partner-publicis-groupe Source: myjobmag
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Job description
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