Client Lead
- Location
- Durban, KwaZulu-Natal
- Closing date
First listed . Last checked at source .
In brief
**Overview** This Client Lead role at Publicis Groupe is responsible for owning the client relationship, encompassing business context, commercial priorities, scope management, revenue protection, and senior stakeholder alignment. The core purpose is to ensure every media assignment begins with a clear business problem, growth ambition, Job-to-be-Done (JTBD), and success definition, enabling the agency to address the client’s business challenge comprehensively, rather than just a media brief. **What you will do** * Own the client relationship and senior client confidence. * Understand the client’s business, category, competitors, and growth ambition. * Translate client needs into a clear business brief and JTBD. * Ensure all assignments have success criteria before strategy and planning begin. * Confirm budget, timelines, stakeholders, approvals, and commercial constraints. * Align internal teams around the same brief. * Protect agency scope, fees, and revenue. * Escalate client-facing delivery, billing, or commercial risks. * Ensure Post Campaign Analysis (PCA) learnings influence future briefs. * Develop and manage the client business understanding. * Perform stakeholder management and ensure business brief quality. * Protect scope & fee, escalate commercial risks. * Manage internal team alignment and client-facing narrative. * Return learnings into the next brief. * Own mandatory artifacts including the Business Brief, JTBD Definition, Success Definition, Stakeholder Alignment Note, Scope & Fee Check, Client Escalation Note, and Next Brief Input. * Make decisions regarding brief completeness to begin strategy, whether work is in scope or requires additional fee, client escalation necessity, whether the response answers the business problem, and whether PCA needs formal client discussion. **Requirements (from the original advert)** * 7–10 years with strong client leadership and integrated campaign exposure. * Manage senior client relationships. * Business understanding: Grasp commercial, category and brand challenges. * Briefing discipline: Convert client needs into clear briefs. * Commercial awareness: Manage scope, fee, risk and revenue. * Stakeholder management: Align client, agency and partner teams. * Communication: Present clearly and influence decision-makers. * Escalation management: Handle sensitive delivery or billing issues. **Who should apply** This role is ideal for a seasoned professional with 7-10 years of experience, demonstrating strong client leadership and exposure to integrated campaigns. The candidate should be adept at managing senior client relationships, possess a deep understanding of business, commercial, category, and brand challenges, and exhibit excellent briefing discipline. Strong commercial awareness, stakeholder management skills, clear communication, and the ability to manage escalations are essential. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/client-lead-publicis-groupe-3 Source: myjobmag
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Job description
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