Customer Care Officer: West Coast/ Eden Karoo/ Metro North

In brief

**Overview** The Western Cape Department of Social Development is seeking to appoint three Customer Care Officers across the West Coast, Eden Karoo, and Metro North regions. These roles are pivotal in managing customer complaints, providing client liaison, and handling enquiries within the department's service delivery teams. The positions are offered at a salary range of R413,001 to R486,501 per annum (Level 08). **What you will do** * Provide mechanisms and procedures for dealing with customer complaints. * Report on customer complaint issues. * Provide a client liaison service in service delivery teams. * Manage enquiries and customer relations. * Perform managerial/supervisory functions. **Requirements (from the original advert)** * A qualification at NQF level 6 (equivalent or higher qualification). * A minimum of 3 years relevant experience. * **Competencies**: Working knowledge and understanding of the following: * Legislation, regulatory frameworks, policies and best practices that have a bearing on the line functions. * Information systems that aid in the management of knowledge and information pertaining to the line function. * Project management. * Operational management practices. * Procurement and tendering processes. * Policy development, and operational management, monitoring and review processes. * Modern systems of governance and administration. * Public service procedures, processes and systems. * Regional and local political, economic and social affairs impacting on the provincial government of the Western Cape. * Constitutional, legal and institutional arrangements governing the South African public sector. * Public finance, human resources and discourse management processes. * Public Finance Management Act, National and Provincial Treasury Regulations, other financial policies, prescripts, directives and collective agreements. * Functioning of the Province and the activities of sister departments/related functional areas. * Policies of the government of the day. * Labour Relations legislation and regulations. * Performance management in general. * **Skills in the following**: * Numeracy. * Computer Literacy. * Language skills. * Project Management. **Who should apply** Ideal candidates should possess a relevant NQF level 6 qualification or higher, complemented by at least 3 years of experience in a related field. Applicants should demonstrate a strong understanding of customer care principles, complaint resolution, and client liaison. A comprehensive knowledge of public service legislation, governance frameworks, financial regulations, and administrative processes within a government context is essential. Furthermore, candidates must have proven skills in numeracy, computer literacy, language, and project management, with the capability to perform managerial or supervisory duties. **Deadline** Not specified **Reference** Original posting: https://www.govpage.co.za/vacancies/western-cape-department-of-social-development-vacancies-3#spani-ref-dsd-92-2026 Source: govpage

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 3 years of experience.
• 3 posts available.

• Project management
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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