ITSM Administrator
- Location
- Cape Town, Western Cape
- Closing date
First listed . Last checked at source .
In brief
Overview This role is for an ITSM Administrator at Salt South Africa, working for a client. The position involves solving operational challenges by creating clear, scalable workflows and taking full ownership of the ITSM platform. What you will do You will configure, automate, integrate, and report on the ITSM platform. You will also partner with Service Desk, Infrastructure, and Change Management teams to ensure effective service delivery. Requirements (from the original advert) * 3+ years hands-on ITSM administration experience with ServiceNow, HaloITSM, or similar platforms * Strong ITIL v4 knowledge across Incident, Change, Problem, Request, and Asset Management * Experience building workflow automation, approvals, and business rules * Proven integration experience using REST APIs, OAuth2, and/or webhooks * Strong reporting and analytics skills (ability to turn data into decisions) * Understanding of RBAC, security controls, and data governance * ITIL Foundation certification or equivalent practical experience * Bonus: ServiceNow CSA/CAD, scripting skills, CMDB experience, M365/Azure AD integration exposure Who should apply The ideal candidate is someone who genuinely enjoys the puzzle of turning messy operational requirements into clean, scalable workflows. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/itsm-administrator-recruit-digital-1 Source: myjobmag
Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.
At a glance
- Azure
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
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