Assistant Director: Human Resource Administration

In brief

Overview This role is for an Assistant Director: Human Resource Administration, with five posts available, within the Human Resource Services branch (Cluster 1 & 2) of the Gauteng Department of E-Government. The position is based in Johannesburg and offers a salary of R487,197 per annum (Level 09), plus benefits. What you will do * Facilitate the operation execution of SLA and utilisation of resources within the HRA unit. * Assign tasks received through ECM to practitioners. * Administer the allocated and processed HR mandates within agreed SLA. * Approve and/or authorize verified HR administration requests within the SLA timeframe, including appointments, promotions, other conditions of service, pension withdrawals, and other service termination benefits from GPG Departments received via enterprise content management system (ECM) on PERSAL or PCM system within the agreed timeframe. * Monitor the SLA timeline for all HR related project plans for the GPG departments. * Assure quality on HRA value chain processes. * Verify the accuracy of the mandates received by the HRA unit and allocate or redirect incorrectly routed mandates to the correct business unit. * Ensure fair distribution of allocated work and re-assign, if necessary, to assure quality in capturing information of mandates into the PERSAL system. * Quality assure and approve or reject implementation of appointment and basic condition of service mandates on PERSAL and finalize workflows on ECM. * Ensure that SCC calculations and payment for MMS and SMS mandates are accurate. * Check and verify benefits for MMS and SMS employees to complete transaction payments. * Provide ESS/SAP HR support to GPG departments (end user and backend user support). * Resolve queries, including all incoming enquiries through e-mail, telephone, and walk-in. * Solve problems related to difficult and sensitive appointment, promotion, and condition of service cases, such as labour/AG/Risk audits. * Identify and resolve errors promptly and liaise with HR Officers within GPG departments. * Manage the electronic systems of rejected mandates. * Resolve complex HRA-related queries within the system in accordance with PERSAL guidelines. * Resolve ESS/SAP enquiries via the ITSM system. * Compile comprehensive performance reports. * Analyse ECM, SAP, and PERSAL Management reports. * Monitor rejection reports on a weekly basis and liaise with entities regarding rejection of mandates. * Provide insight presentations and impact analysis on HRA matters to GPG departments. * Supervise the roll-out of SAP ESS system across GPG departments. * Monitor compliance and provide advice in relation to policies and processes. * Monitor progress against the Operational Plan. * Maintain compliance with legislation and regulations governing all conditions of service (Public Service Regulations/Acts), Government Employee Pension Law. * Seek and implement ongoing process improvements. * Review efficiency of processes in accordance with policies, procedures, and prescripts. * Guide GPG HR employees on HRA processes. * Conduct meetings and workshops to maintain good relations with all stakeholders. * Advise entities on mandates that do not meet the Standard Operating Procedures (SOPs) and oversee the outcome analysis. * Ensure roll-out of ESS to GPG departments through advocacy meetings and project kick-off meetings. * Organise and conduct training for “Before and After” go-live on ESS and oversee the outcome analysis. * Manage and supervise staff performance. * Provide first line supervision of employees. * Allocate duties and perform quality control on the work delivered. * Oversee workflow processes and deadlines of staff. * Manage performance, leave, conduct, and discipline of supervisees. * Review and sign off job profiles for Practitioners. Requirements (from the original advert) * Qualification in Human Resources Management/Public Management at NQF level 6 as recognised by SAQA. * 3 years’ experience in Human Resource environment. * PERSAL Training as added advantage. Who should apply An individual with a strong foundation in Human Resources Management or Public Management (NQF Level 6) and a minimum of three years' experience within the human resource environment. The ideal candidate will possess administrative and supervisory skills, capable of managing HR administration requests, ensuring compliance with SLAs, and maintaining data accuracy on systems like PERSAL and ECM. They should be adept at providing comprehensive HR support, resolving complex queries, compiling analytical reports, and leading the implementation and compliance of HR systems such as SAP ESS. Experience with PERSAL training is considered an advantage. They should also demonstrate leadership in staff supervision, performance management, and stakeholder engagement. Deadline Not specified Reference Original posting: https://www.govpage.co.za/vacancies/gauteng-department-of-e-government-vacancies-from-dpsa-circular-41-of-2026#spani-ref-refs-057036 Source: govpage

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At a glance

• 5 posts available.

• SAP

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