Deputy Director: Human Resource Administration

In brief

**Overview** This is a description for the role of Deputy Director: Human Resource Administration within the Human Resource Services (Cluster 2) Branch of the Gauteng Department Of E-Government. The position is based in Johannesburg and offers an all-inclusive salary package of R932 292 per annum (Level 11). **What you will do** The successful candidate will be responsible for: * Monitoring the Operational Plan and ensuring compliance with policies, procedures, and prescripts. * Tracking progress against the Operational Plan. * Maintaining compliance with legislation and regulations governing all conditions of service (Public Service Regulations/Acts). * Identifying opportunities for continuous improvement and implementing process changes/improvements. * Reviewing the efficiency of processes in accordance with policies, procedures, and prescripts. * Managing the operations of Human Resource administration services. * Monitoring the Enterprise Content Management System (ECM) workflow to ensure optimal operation. * Validating the accuracy of termination, pension withdrawal, and leave mandates to ensure correct payments. * Authorising the implementation of appointments, promotions, transfers, terminations, and conditions of service benefits as per policy and guideline interpretation. * Managing the roll-out of the SAP ESS system to GPG departments. * Monitoring the implementation of service level agreements and customer relations. * Tracking customer centricity by reviewing mandate allocation and monitoring the implementation of HRA services. * Facilitating and communicating agreed customer service delivery standards with GPG Departments. * Facilitating the attendance and resolution of escalated customer enquiries and queries. * Resolving escalated customer enquiries and queries. * Coordinating training and awareness sessions for client departments. * Coordinating consultations with Managers on the implementation of HRA projects, such as SAP ESS. * Facilitating on-the-job training on HRA processes for GPG entities as requested. * Providing awareness sessions on HRA programs for GPG clients as needed. * Preparing and submitting comprehensive management reports. * Consolidating information/data for decision making. * Producing data and analysing operational statistics. * Compiling monthly, quarterly, and annual reports. * Managing resources, including general supervision of employees. * Allocating duties and performing quality control on work delivered by supervisees. * Overseeing workflow processes and staff deadlines. * Managing the performance, conduct, and discipline of supervisees. * Ensuring that all supervisees are trained and developed to deliver work of the required standard efficiently and effectively. **Requirements (from the original advert)** * Qualification in Human Resources Management/Public Management at NQF level 7 as recognised by SAQA. * 3 years’ experience in supervisory/ASD level in a Human Resource environment. * PERSAL Training as an added advantage. **Who should apply** This role is suitable for a qualified Human Resources or Public Management professional with at least three years of supervisory or Assistant Director (ASD) level experience in an HR environment. The ideal candidate should possess strong capabilities in HR administration, policy compliance, process improvement, SAP ESS system management, customer service, reporting, and staff management, with an advantage for those with PERSAL training. **Deadline** Not specified **Reference** Original posting: https://www.govpage.co.za/vacancies/gauteng-department-of-e-government-vacancies-from-dpsa-circular-41-of-2026#spani-ref-refs-refs-057245 Source: govpage

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At a glance

• SAP
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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