Hotel Duty Manager

In brief

**Overview** This role is for a Hotel Duty Manager at The President Hotel, described as the "Most Loved Hotel in Cape Town," which is on a journey toward luxury. The position involves leading across the full hotel operation and making a direct difference to the guest experience on every shift. The President Hotel offers a competitive salary, company contributions toward benefits, and an outstanding team culture focused on contribution, growth, and teamwork. **What you will do** * Act as Hotel Manager on Duty and oversee the smooth running of all operational departments throughout your shift. * Coordinate Front Office, Food and Beverage, Housekeeping, Kitchen, Maintenance, Security and other teams to resolve issues and maintain service. * Stay visible in guest areas, engage with guests and anticipate needs before they become concerns. * Keep check-ins, check-outs, reservations and guest services running smoothly while monitoring service across Food and Beverage outlets. * Take ownership of guest requests and complaints, coordinate practical solutions and follow up to ensure concerns are resolved. * Lead from the floor, support teams during peak periods and coach staff to maintain consistent service standards. * Monitor service delivery, ensure standard operating procedures are followed and communicate outstanding issues clearly at shift handover. * Oversee cashiering, billing and audit procedures to ensure accuracy and compliance. * Uphold professional presentation and guest service standards, and lead by example through Teamwork, Respect, Innovation, Accountability, Passion and Integrity. **Requirements (from the original advert)** * A hospitality qualification diploma or degree. * 3 to 5 years of hotel operations experience, with exposure to both Front Office and Food and Beverage in a 4-star or 5-star property. * Previous duty management experience in a 4 or 5 star hotel or luxury resort, with proven experience managing both Front Office and Food and Beverage operations. * Strong working knowledge of OPERA PMS or a similar property management system and a sound understanding of Food and Beverage service operations. * Strong leadership, communication and interpersonal skills, with the ability to coach and motivate teams across departments. * Sound judgement and the ability to stay calm, make decisions and resolve guest concerns promptly. * South African citizenship and a valid South African ID. * Flexibility to work shifts, weekends and public holidays. **Who should apply** The ideal candidate for this role is an experienced hospitality professional with a relevant diploma or degree and 3-5 years of hotel operations experience in 4 or 5-star properties, specifically in Front Office and Food and Beverage. They should possess prior duty management experience in luxury hotel settings, demonstrating proven capability in managing both Front Office and F&B operations. Proficiency in OPERA PMS or similar systems and a strong understanding of F&B service are essential. The candidate must exhibit strong leadership, communication, and interpersonal skills, capable of coaching and motivating diverse teams. They need sound judgment, the ability to remain calm under pressure, make decisions effectively, and promptly resolve guest concerns. Furthermore, the role requires a South African citizen with a valid ID and flexibility to work shifts, weekends, and public holidays. The candidate should be someone who can lead by example, maintaining professional presentation and service standards, and embodying values such as Teamwork, Respect, Innovation, Accountability, Passion, and Integrity. **Deadline** Not specified **Reference** Original posting: https://www.jobmail.co.za/jobs/retail/retail-management/cape-town/hotel-duty-manager-id-7611602 Source: jobmail

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At a glance

• At least 3 years of experience.

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