Hospitality, Food & Tourism

Attendant (HK)

One&Only Resorts

Location
Cape Town, Western Cape
Closing date

First listed . Last checked at source .

Apply on original site (opens in a new tab)

In brief

**Overview** The Attendant (HK) position at One&Only Resorts involves providing quality service within guest rooms, strictly adhering to Standard Operating Procedures (SOPs). The role requires demonstrating a genuine concern for guests and delivering friendly, safe, efficient, and professional service to consistently exceed guest expectations. **What you will do** - Exceed guest expectations regarding Housekeeping services by ensuring guest rooms are cleaned in accordance with required standards. - Be responsible for the deep cleanliness of guest rooms within an assigned section. - Meticulously adhere to standard operating procedures pertaining to cleaning, sanitization, and setup in guest rooms. - Perform general and deep cleaning of rooms, trolleys, server rooms, and caddies as per standard procedures. - Ensure all scheduled arrival rooms are ready at the specified time. - Return site inspection rooms clean before 09:00 each day. - Inform In-Room Dining (IRD) when room service trays need to be removed. - Check that the Compendium, In Room Directory, Resort booklets, and Spa flyers are up to date and in good condition in all rooms. - Ensure supplies, amenities, and linens are replenished as per standard. - Keep the pantry neat and in good order. - Maintain safe work practices as per the Health and Safety SOP. - Adhere to chemical utilization as per the Chemical training SOP. - Ensure all defects are reported immediately and follow up to ensure they have been completed before the arrival at 14:00. - Ensure that daily tasks are executed to the expectation of O&OCT standards. - Complete turn-down service before 21:00 according to the schedule created by Housekeeping management. - Develop a positive working relationship with all colleagues and departments to facilitate a team-oriented atmosphere. - Be responsible for the assigned Master Key. - Report all lost and found items by making an entry in the lost and found book at the housekeeping office and handing them over to security. - Adhere to grooming standards as set by the Employee Handbook for O&OCT. - Perform similar duties or tasks in any area of the hotel as may be designated by Management. - Attend training courses as required and continually strive for the improvement of own knowledge and skills. - Be familiar with the hotel policy on fire, hygiene, health, safety, and emergency evacuation, and participate in drills. - Adhere to and have a complete understanding of the employee handbook and its regulations. - Maintain a high standard of personal appearance and hygiene, ensuring dress and attire meet with the hotel’s requirements. - Render the highest level of courtesy and service to hotel guests at all times, even where such service may fall beyond the main duties or scope of this position. **Requirements (from the original advert)** Not specified **Who should apply** This role is suitable for individuals who demonstrate a genuine concern for guests, are committed to delivering friendly, safe, efficient, and professional service, and are meticulous in adhering to standard operating procedures. The ideal candidate will be a proactive team player, focused on exceeding guest expectations, committed to continuous self-improvement, and able to maintain a high standard of personal appearance and hygiene. A high level of courtesy and service orientation towards hotel guests is essential. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/attendant-hk-one-only-resorts-1 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

Job description

Job Summary * The Room Attendant’s primary responsibility is to provide quality service in all Guest rooms as per the SOP.  The Room Attendant must demonstrate genuine concern for Guests while ensuring friendly, safe, efficient and professional service. In order to consistently exceed Guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed. Key Duties and Responsibilities * Exceed Guest expectations of Housekeeping services, responsible for the cleanliness of Guest rooms by ensuring that rooms are cleaned in accordance with the required standards. * Responsible for deep cleanliness of Guest rooms in any assigned section. * Meticulously adhere to the standard operating procedures pertaining to cleaning, sanitization and set up in guest rooms. * General and deep cleaning of rooms, trolleys, server rooms and caddies as per the standard procedures. * Ensure that all scheduled arrival rooms are ready at time specified * Site inspection rooms must be returned clean before 09:00 each day. * Informs IRD when room service trays need to be removed. * Checks that the Compendium, In Room Directory, Resort booklets and Spa flyers are up to date and in good condition in all rooms. * Ensure supplies, amenities and linens are replenished as per standard. * Keep pantry neat and in good order. * Maintain safe work practices as per the Health and Safety SOP * Adhere to chemical utilization as per the Chemical training SOP. * Ensure all defects are reported immediately and follow up to ensure they have been completed before the arrival at 14:00. * Ensure that the tasks provided daily are executed to the expectation of O&OCT standard. * Complete turn-down service before 21:00 according to the schedule created by the Housekeeping management. * Develop a positive working relationship with all colleagues and departments to facilitate a team-oriented atmosphere. * Responsible for the assigned Master Key. * Report all lost and found items, by making an entry in the lost and found book at housekeeping office and hand over to security. * Adhere to grooming standards as set by the Employee Handbook for O&OCT. GENERAL AND OTHER DUTIES * The above Job Description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks.  The Job Description may be subject to review from time to time. * The employee will be required to perform similar such duties or tasks in any area of the hotel as may be designated by Management from time to time. * The employee will be required to attend training courses as required and continually strive for the improvement of own knowledge and skills. * The employee will be required to be familiar with the hotel policy on fire, hygiene, health, safety and emergency evacuation and that all staff in the department participates in fire and emergency drills. * The employee will be required to adhere to and have a complete understanding of the employee handbook and adhere to the regulations contained within. * The employee will be required, at all times, to maintain a high standard of personal appearance and hygiene and ensure that dress and attire meet with the hotel’s requirements and do not detract from the desired image of the hotel. * The employee will, at all times, be required to render the highest level of courtesy and service to hotel guests even where such service may fail beyond the main duties or scope of this position.

Before you apply

  • Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
  • Legitimate employers do not charge application, registration or training fees.
  • Don't send your ID or bank details before you have confirmed the employer is real.

Also listed on: myjobmag.

How to spot a job scam

Before you apply

  • Read the full advert and confirm you meet the minimum requirements before applying.
  • Tailor your CV headline and most recent experience to the job title and key skills.
  • Note the closing date and reference number, and keep a copy of what you submit.
  • Apply only through the employer or job board link — never pay to apply.

Similar roles

Hospitality, Food & Tourism

Barhand

FancourtGeorge, Western Cape

The ideal candidate must be friendly and guest centric with good communication and numerical skills.

Get new hospitality, food & tourism jobs in western cape by email

Free. No account needed. Unsubscribe with one click.

We only use your email to send this alert. See our privacy policy.

Advertisement