Help Desk Support Technician
Department Of Correctional Services (Dcs)
- Salary (as advertised)
- R338 106 per year
- Minimum qualification
- Diploma
- Closing date
First listed . Last checked at source .
In brief
Overview This role is for a Help Desk Support Technician within the IT Infrastructure and Telephony Directorate at the Department of Correctional Services (DCS) National Head Office. The position offers a salary of R338 106 per annum and is an appointment under the Public Service Act. What you will do The Help Desk Support Technician will primarily provide first-line support to end-users. This includes offering first-level telephone support for hardware, software, and network-related issues, as well as liaising with clients and external vendors regarding logged calls. Responsibilities also involve logging calls with external vendors according to service level agreements, tracking incident resolution, classifying the level, priority, and nature of incidents or problems, and escalating issues to other support areas within the help desk system. The role requires tracking activities related to incident resolution, administering logged calls, performing technical analysis for software/hardware troubleshooting and problem-solving, and providing advice on computer setup, configuration, and usage. Requirements (from the original advert) * Recognized degree or national diploma in Computer Science/Information Technology or equivalent qualification * A+ certification * N+ certification * 1-2 years’ experience in ICT helpdesk * ITIL certification * Valid driver’s licence * Knowledge of multiple technical disciplines (workstation connectivity, applicable software, and troubleshooting techniques) * Good customer relations * Desktop hardware and software knowledge * Knowledge of desktop fault diagnosis and rectification * Telephone etiquette * Ability to work in a team * Typing skills * Analytical skills * Problem-solving skills * Good communication skills Who should apply Candidates with a recognized qualification in Computer Science/Information Technology or equivalent, who possess 1-2 years of experience in an ICT helpdesk environment, along with A+, N+, and ITIL certifications. The ideal candidate should have strong technical knowledge of desktop hardware/software and troubleshooting, excellent customer relations and communication skills, telephone etiquette, and the ability to work effectively in a team. A valid driver's licence is also required. Deadline Not specified Reference Original posting: https://www.govpage.co.za/vacancies/department-of-correctional-services-dcs-vacancies-from-dpsa-circular-38-of-2026#spani-ref-ho-2026-11-79 Source: govpage
Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.
At a glance
- At least 1 year of experience.
- Driver's licence
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
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