Senior ICT Technician / Officer

In brief

**Overview** The Department of Land Reform and Rural Development is seeking a Senior ICT Technician / Officer for its Chief Directorate: Deeds ICT, located in Gauteng (Pretoria). This role involves comprehensive ICT support and management within the department. The position offers an annual salary of R487,197 (Level 09). The reference number for this vacancy is 3/1/1/1/2026/308. The department's EE Targets for this role include Coloured, Indian, and White Males, as well as Coloured, Indian, and White Females, and Persons with Disabilities. **What you will do** The Senior ICT Technician / Officer will be responsible for: * Installing, Configuring and Maintaining Software and Hardware Components of Computer and Network Systems: This includes installing, configuring, and upgrading desktop computers, laptops, printers, peripheral devices, operating systems, Microsoft 365 applications, and approved business software. It also involves configuring and maintaining user accounts, mailboxes, groups, and permissions in Active Directory and Microsoft 365, along with network devices such as switches, routers, and wireless access points. Responsibilities extend to monitoring hardware and software performance, conducting preventative maintenance, performing software updates, security patches, firmware upgrades, and configuring antivirus/endpoint protection. The role also requires managing and maintaining ICT asset registers and configuration records. * Diagnose, Troubleshoot and Coordinate Resolution of ICT Hardware, Software and Network Incidents: This involves responding to service requests escalated through the Help Desk, diagnosing and troubleshooting hardware, software, network, and application-related incidents. The officer will provide second-line support for various IT issues, resolve incidents related to software, operating systems, Microsoft 365, Active Directory, and applications. It includes analysing incidents for root causes, escalating unresolved issues to specialist teams/vendors, logging and tracking incidents through the Help Desk system, coordinating warranty repairs, and verifying equipment. Regular feedback to users and maintenance of incident records are also key, ensuring resolution within agreed Service Level Agreements (SLAs). * Manage and Prioritise Operational Tasks and ICT Projects to Support Departmental Objectives: This involves prioritising operational support tasks based on business impact and urgency, allocating time between incident resolution, service requests, maintenance activities, and project work. The role requires monitoring the Help Desk queue for critical incidents, executing assigned tasks within timelines, and participating in ICT infrastructure, system enhancement, and digital transformation projects. Supporting implementation of new solutions, system upgrades, migrations, and business continuity activities, as well as monitoring project progress and collaborating with stakeholders, are also part of this duty. * Capture Progress and Generate Completion Reports to Enable Status Updates on System Availability: This duty entails logging all incidents, service requests, changes, and maintenance activities on the Help Desk system. It includes tracking and monitoring incident response/resolution times, maintaining accurate records of system availability/downtime, and generating daily, weekly, and monthly Help Desk performance reports. The officer will produce reports on incident trends, recurring problems, root causes, system availability, and infrastructure status for management, provide timely user feedback, document solutions/procedures/knowledge-based articles, compile project reports, and recommend service improvements based on trend analysis. **Requirements (from the original advert)** * Minimum requirements: * Grade 12 Certificate. * National Diploma in Information Technology (NQF 6) or relevant equivalent qualifications. * Minimum 3 years in a similar role supporting users onsite and/or remotely with desktop, application, system, and infrastructure issues. * Job Related Knowledge: * Solid diagnostic and troubleshooting abilities, with a structured and logical approach to solving user and system issues. * Thorough and seamless call log management process for all calls logged by users for work management and reporting purposes. * Systems support. * Working with Active Directory, O365, Anti-virus and other related Windows and Windows Server tools. * Supporting users onsite and/or remotely with desktop, application, system and infrastructure issues. * Diagnostic and troubleshooting abilities, with a structured and logical approach to solving user and system issues. * Knowledge of ICT standards, best practices and policies. * Installing hardware and software components. * Knowledge of call log management process. * Theoretical and practical knowledge of Active Directory, O365, anti-virus and other related Windows and Windows Server tools. * Public Service Regulations. * Job Related Skills: * Communications skills. * Problem Solving and Decision-Making skills. * Computer software skills (good excel skills). * Coaching and Mentoring (Though leadership) skills. * Technical report writing skills. * Presentation skills. * Analytical skills. * Problem solving skills. * Communication skills. * Project Management skills. * A valid driver’s license. **Who should apply** Candidates should possess a Grade 12 Certificate and a National Diploma in Information Technology (NQF 6) or equivalent relevant qualifications, along with a minimum of 3 years of experience in an ICT support role, assisting users both onsite and remotely with desktop, application, system, and infrastructure issues. The ideal applicant will demonstrate strong diagnostic and troubleshooting capabilities, a structured approach to problem-solving, and proficiency in call log management. Essential job-related knowledge includes systems support, working with Active Directory, O365, Anti-virus, Windows, and Windows Server tools, as well as familiarity with ICT standards, best practices, policies, and Public Service Regulations. Required skills encompass communications, problem-solving and decision-making, good computer software skills (especially Excel), coaching and mentoring (though leadership), technical report writing, presentation, analytical, and project management abilities. A valid driver’s license is also a requirement. The department has EE targets, encouraging applications from Coloured, Indian, and White Males, and Coloured, Indian, and White Females, and Persons with Disabilities. **Deadline** Not specified **Reference** Original posting: https://www.govpage.co.za/vacancies/department-of-land-reform-and-rural-development-vacancies-from-dpsa-circular-38-of-2026#spani-ref-3-1-1-1-2026-308 Source: govpage

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Microsoft Excel
• Microsoft Office
• Project management

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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