Assistant Director: Service Level And ICT Project Management

In brief

**Overview** This role is for an Assistant Director: Service Level And ICT Project Management within the Chief Directorate: Information Communication Technology of the Gauteng Department Of Community Safety. The position offers a salary of R487,197 per annum, plus service benefits, and is based at the Head Office in Johannesburg. **What you will do** * **Manage ICT Service:** * Ensure effective, efficient and reliable ICT services by: identifying IT services and service requirements, and initiating service improvement actions. * Define, build and manage the IT service catalogue. * Effectively manage contracts: Identify underpinning contracts service requirements, define, build, and negotiate service level agreements. * Analyse and review all achieved service level agreement levels, conduct comparisons with the SLA, and monitor and manage service targets. * Monitor and mitigate all ICT risks. * Oversee regular audits performed to determine the efficiency and effectiveness of the SLA process. * **Coordinate and Facilitate ICT Projects:** * Develop and implement ICT Projects Methodologies. * Monitor all ICT Projects by: developing, maintaining, and monitoring project schedules, ensuring that agreed time frames are met and in line with client expectations. * Track progress against projects and release plans, assess the performance of assigned resources, and ensure that technical issues are resolved in a timely manner. * **Manage resources (human, financial, equipment/assets):** * Responsible for coaching, disciplining, and mentoring staff to improve performance. * Monitor the performance of staff and ensure assessment of their performance. * Provide input in drafting the budget for the section. * Control and monitor the sub-section budget and expenditure. * Coordinate the compilation of various reports and statistics for the section. * Manage leave for sub-ordinates. **Requirements (from the original advert)** * Matric Grade 12. * Two (03) year National Diploma in ICT or Bachelor’s degree in ICT (computer science or informatics). * 3 years' experience at administrative/supervisory level in a similar position. * Experience in managing and monitoring service performance. * ITIL Certificate (will serve as a strong advantage). * A valid code 8/10 driver’s license. * No criminal record or any cases pending against you. * **Knowledge and Skills:** * Development and implementation of IT policies and procedures. * CoBlT and ITIL knowledge beyond theory. * Participation in specific education about how to apply project management principles and best practices. * Understanding different IT processes. * Relevant Public Service Regulations. * Geographical distribution of departments and composition thereof. * Understanding Provincial and SITA procurement model. * Understanding of expectations of customers. * Knowledge of SLAs Management. * A good understanding of the organization's business and how IT contributes to it. * **Skills:** * Very strong communication skills: oral, written, presentation, facilitation. * Ability to think and act both strategically and tactically. * Technical understanding with ability to translate into business concepts, ITIL best practices. * Credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels. * Ability to work under fire; handle stressful situations in a calm manner. * Relationship management and conflict resolution skills. * The ability to bring together and work with a team of people with varied backgrounds (business analysts, technical experts, process owners) to articulate and remedy service level issues. * A good understanding of the organization's IT infrastructure, services provided and customers/users. * Patience, tolerance, resilience. * Statistical, numerical and analytical principles and processes. * Innovative thinking with service quality. **Who should apply** An individual with a strong ICT background, holding a National Diploma or Bachelor’s degree in ICT (computer science or informatics), is encouraged to apply. The ideal candidate will have at least three years of administrative or supervisory experience in a similar position, with proven experience in managing and monitoring service performance. Applicants should possess a deep understanding of IT policies, procedures, CoBIT, and ITIL (with an ITIL Certificate being a strong advantage), along with practical knowledge of project management principles. Essential qualities include very strong communication skills, strategic and tactical thinking, the ability to translate technical concepts into business terms, and demonstrated credibility in managing relationships. The successful candidate must be able to work under pressure, resolve conflicts, and lead diverse teams to address service level issues. Familiarity with Public Service Regulations, provincial and SITA procurement models, and a good understanding of the organization's business, IT infrastructure, services, and customer expectations are crucial. A valid code 8/10 driver’s license and no criminal record are also required. **Deadline** Not specified **Reference** Original posting: https://www.govpage.co.za/vacancies/gauteng-department-of-community-safety-vacancies-from-dpsa-circular-38-of-2026#spani-ref-refs-057065 Source: govpage

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 3 years of experience.

• Project management
• Driver's licence

Extracted automatically from the advert; confirm requirements on the original listing.

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