Back-End/ Non Voice / Customer Service -Webchat

In brief

**Overview** This document outlines the Back-End/Non-Voice Customer Service - Webchat role at EXL South Africa. **What you will do** * Answers questions to providers related to Benefit Plans, Claims and related topics * To communicate effectively for additional information as needed by providers * Perform accurate data entry * Perform eligibility and benefit verification * Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication **Requirements (from the original advert)** * Good computer navigation skills * Typing speed of 30 Words per Minute with 95% Accuracy * Well versed with basic functions of Microsoft Office Word, Excel, PowerPoint, Outlook * Ability to work and collaborate effectively with internal customer * Preferred knowledge of medical terminology * Preferred ability to make sound decisions under the direction of Supervisor * Preferred ability to analyze and resolve problems with minimal supervision * Ability to navigate multiple systems and applications * Ability to produce high quality outcomes in a highly productive environment. * Ability to make sound judgments based on available information. * Excellent written and oral communication skills * Strong critical thinking skills and attention to detail * Experience in using email and Web-enabled applications **Who should apply** The ideal candidate for this non-voice customer service role should possess strong computer navigation and Microsoft Office skills, including a minimum typing speed of 30 WPM with 95% accuracy. They must demonstrate excellent written and oral communication abilities, critical thinking, and attention to detail to effectively answer provider questions related to benefit plans and claims. The role requires accurate data entry, eligibility verification, and the ability to collaborate effectively and navigate multiple systems. Preferred qualities include knowledge of medical terminology and the ability to make sound decisions and solve problems, sometimes with minimal supervision. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/back-end-non-voice-customer-service-webchat-exl-south-africa-1 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Microsoft Excel
• Microsoft Office
• Customer service
• Data entry

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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