Customer Care Voice

In brief

**Overview** This role at EXL South Africa is for a Customer Care Voice representative, also referred to as a Customer Service Representative. The position involves handling billing transactions and providing technical support to policyholders within a fast-paced contact centre. The role requires delivering exceptional service experiences in a collaborative and structured operations environment. **What you will do** * Receive inbound calls from policyholders in a contact centre environment. * Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments. * Accurately interpret and verify billing transactions. * Respond to simple as well as complex billing inquiries from policyholders. * Provide policyholders with technical support on the client systems. * Follow up with policyholders on outstanding items in a timely manner. * Deliver highly positive service experiences consistent with key performance metrics, quality standards and customer experience program. * Perform other duties as needed. * Increase customer retention, loyalty and build a credible reputation. * Comprehend and adhere to the company and department standards, policies and procedures. * Contribute individually and as a member of a team to ensure service levels meet agreed client and internal standards. * Deliver a quality service to all customers and third parties to ensure customer and client satisfaction. **Requirements (from the original advert)** * Grade 12 (Mandatory) * 9+ months customer service experience and/or 9+ months call centre experience. * Computer Literacy (MS Office, Social Media, Online, Navigation). * Good articulation of the English language (Spoken and Written). * Excellent telephone etiquette and service delivery skills. * Strong communication skills and effective listening abilities. * Effective organizational and time-management techniques. * Exhibit patience and a positive outlook when working with policyholders. * Able to commit to the entirety of the training program and work within a structured operation environment. * Credit, Criminal and other Background check screening results must meet the organization's minimum risk acceptance criteria. * As part of client-specific requirements, you may be subject to mandatory drug testing, either during onboarding or at any point during your employment at EXL. * Some post High School education (preferred). * Soft skills & Telecommunications Experience (advantageous). **Who should apply** The ideal candidate is someone with excellent communication skills and a positive attitude, committed to excellence and ready to thrive in a structured operations setting. They should exhibit patience and a positive outlook, and be able to contribute to an environment of accountability, collaboration, and teamwork. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/customer-care-voice-exl-south-africa Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Microsoft Excel
• Microsoft Office
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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