Blended-Customer Service
- Location
- Cape Town, Western Cape
- Minimum qualification
- Matric / Grade 12
- Closing date
First listed . Last checked at source .
In brief
**Overview** This role at EXL South Africa is for a Blended-Customer Service professional, responsible for providing comprehensive support to customers across the business. The position involves delivering world-class customer service, sales support, and managing the full spectrum of customer inquiries and issue resolution. **What you will do** * Support customers across the wider business. * Provide world-class customer service to both new and existing customers. * Provide sales support to customers, including promoting and selling products. * Engage in continual learning of products and services. * Follow clear instructions and guidelines to investigate, resolve, and process high-volume customer inquiries while delivering customer service excellence. * Contribute to the workstream to deliver objectives to agreed business targets including growth, quality, and compliance. * Deliver accurate information on products and services to ensure consistency across the organization and provide trustworthy customer service. * Identify and understand customer needs in order to provide a consistently high-quality service. * Escalate any queries or complaints to the relevant business units to ensure they are handled and resolved in a timely and professional manner. * Increase customer retention, loyalty, and build a credible reputation. * Manage the entire issue management process for clients and ensure necessary follow-up actions are taken to resolve customer issues. * Have a broad understanding of the organization's products/services to assist in responding to client queries. **Requirements (from the original advert)** * Grade 12 (Mandatory) * Computer Literacy (MS Office, Social Media, Online, Navigation) * Good articulation of the English language (Spoken and Written) * Experience: 12 months BPO experience * Graduate with 1 - 3 Years of experience (under Qualifications section) * Soft skills & Telecommunications Experience (Advantageous) * Some post High School education (Preferred) **Who should apply** This role is suited for individuals with a strong customer service orientation, excellent verbal and written English communication skills, and proficiency in computer use. Candidates should have experience in a BPO environment, be capable of managing high volumes of customer inquiries, and committed to continuous learning about products and services. Those with soft skills, telecommunications experience, and some post-high school education are preferred. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/blended-customer-service-exl-south-africa-1 Source: myjobmag
Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.
At a glance
- Microsoft Office
- Customer service
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
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