REF21869 Agent: Customer Service | Europcar | Cape Town City

In brief

Overview This role is for a Customer Service Agent with Europcar, a brand under Motus Holdings Limited, located in Cape Town City. The primary purpose of the position is to support the branch's targets by delivering efficient and professional customer service in accordance with company quality management procedures. The company operates in the service industry, where service delivery is highlighted as a key differentiator. What you will do * Effectively handle all aspects of the customer’s check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures. * Make, amend, cancel, and monitor reservations as required. * Provide excellent customer service, effectively assisting with customer queries. * Perform various administrative and general office duties, such as capturing fuel, VRVs, non-revs, following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, managing rental deposits, and handling/recording all customers' lost property recoveries from vehicles. * Be responsible for the security and quality control of vehicles and other company property. * Identify and report expired licenses, service-due vehicles, and any other issues not conforming to quality standards. * Adhere to good housekeeping and general cleanliness standards for the branch environment. * Perform other duties on request. Requirements (from the original advert) * **Experience**: 2 years of front office/customer service experience. * **Qualification**: NQF level 4 Matric or equivalent. * **Minimum Requirements**: * Code 8 driver’s license with at least 2 years of driving experience. * Computer literate. * Willingness to work overtime/shifts/weekends when required. * **Competencies**: * Communication skills in English (verbal and written). * Excellent interpersonal skills, articulate and well-spoken. * Customer focus and the ability to demonstrate initiative. * Excellent telephone and face-to-face customer relations and counter selling skills. * Ability to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment. * Achieve high levels of accuracy and attention to detail. * A team player effective in working with people of different cultures and backgrounds. Who should apply The ideal candidate for this role is someone who deeply understands the service industry and sees service delivery as the biggest differentiator. They should have a passion for serving and consistently making customers feel special. This position is suited for individuals looking to build a career in a challenging, fast-paced, and dynamic environment. Applicants must be able to remain calm, thrive under pressure, and be resilient enough to perform at their best daily, regardless of challenging conditions. They should be highly energetic, self-motivated, eager to learn, and driven by the achievement of team results. Essential attributes include commitment, professionalism (in conduct, grooming, and presentation), high resilience in the face of adversity (long hours, customer conflict), flexibility to adapt to minute-by-minute changes and assist during crises, and a drive for both individual and team goal achievement. Trustworthiness, high responsibility, honesty, and integrity in all business dealings are also crucial. Deadline 21 October 2026 Reference Original posting: https://www.myjobmag.co.za/job/ref21869-agent-customer-service-europcar-cape-town-city-motus-holdings-limited Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Customer service
• Driver's licence

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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