Junior Call Centre Developer | George, Western Cape | On-site

In brief

**Overview** This is an on-site Junior Call Centre Developer role with Badger Holdings, located in George, Western Cape. The position involves working at the intersection of IT support, contact centre technology, and innovation, with a focus on creating a reliable, seamless experience for the company's people and customers. The role primarily supports and assists with the development of the Omni-Channel Contact Centre system, ConnexAI. **What you will do** The key responsibilities for this role include: * Assisting with the development of the Omni-Channel Contact Centre system, ConnexAI. * Supporting and troubleshooting VoIP, SIP, PABX systems, softphones, headsets, call routing, and IVR functionality. * Providing hands-on IT support across Windows desktops, servers, networks, Microsoft 365, and business applications. * Supporting the ConnexAI platform, including AI agents, chatbots, self-service tools, and contact centre integrations. * Assisting with API integrations between the contact centre, CRM, policy administration, and other business systems. * Using SQL queries to support reporting, dashboards, troubleshooting, and operational improvements. * Supporting user access management, security controls, system monitoring, and incident resolution. * Getting involved in system upgrades, testing, deployments, and technology projects. **Requirements (from the original advert)** The minimum requirements for this position are: * Matric / Grade 12. * At least one recognised IT certification, such as CompTIA A+, Network+, Microsoft 365, or CCNA. * 3–5 years' experience in an IT support or IT technician role, ideally within a contact centre or high-volume operational environment. * Hands-on experience with VoIP and SIP troubleshooting, including call quality, registration, and connectivity issues. * Experience administering PABX systems, including extensions, hunt groups, call routing, and IVR configuration. * Experience supporting softphones, IP handsets, and headsets. * Practical experience with Windows desktop and Windows Server environments. * Experience administering Microsoft 365 and Active Directory / Entra ID. * Experience troubleshooting network hardware and connectivity. * Essential technical toolkit including: * VoIP, SIP, and PABX administration. * Windows desktop support, hardware diagnostics, and troubleshooting. * Windows Server, Active Directory / Entra ID, and Microsoft 365 administration. * Networking fundamentals: TCP/IP, DNS, DHCP, VLANs, and VPNs. * Service desk, ticketing, and remote support tools. * SQL querying and API integrations. **Who should apply** The ideal candidate is a natural problem-solver who enjoys understanding how things work, fixing what doesn't, and finding better ways to get things done. They should communicate clearly, remain calm during busy periods, and take pride in delivering excellent service. Additionally, the candidate should be curious, adaptable, and eager to continue learning. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/junior-call-centre-developer-george-western-cape-on-site-badger-holdings-pty-ltd Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 3 years of experience.

• Python
• SQL
• Microsoft Office

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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