Collections Agent
- Location
- Cape Town, Western Cape
- Minimum qualification
- Matric / Grade 12
- Closing date
First listed . Last checked at source .
In brief
**Overview** This role is for a Collections Agent at HomeChoice, a leading South African homeware retailer with over 40 years of experience. The primary responsibility of this position is to telephonically secure reasonable repayment outcomes from customers who have outstanding debt with the Company. The aim is to generate cash flows, minimise bad debts, and assist in the rehabilitation of distressed borrowers. **What you will do** * Meet department objectives by achieving set performance metrics targets and collecting as per department standard. * Meet operational and quality efficiencies. * Rehabilitate and educate customers regarding their payment profile. * Provide an exceptional customer experience. * Negotiate payments from customers following the call script, within dialler time. * Ensure a professional, polite, and efficient service by acting as an ambassador at all times, both internally and externally. **Requirements (from the original advert)** * Matric / Grade 12 is essential. * Relevant tertiary studies would be advantageous. * Previous collections, call center, customer service, credit control, retail, or financial services experience would be advantageous. * Strong negotiation and influencing skills. * Excellent verbal communication and interpersonal skills. * Ability to manage difficult conversations professionally and constructively. * Computer literacy and experience working with customer management systems. * Ability to work in a target-driven and performance-focused environment. * Strong attention to detail and accurate record-keeping skills. * Good problem-solving and conflict-resolution abilities. **Who should apply** The ideal candidate for this role is an individual who will be responsible for telephonically managing outstanding customer debt to achieve repayment outcomes, minimise bad debts, and support the rehabilitation of distressed borrowers. The role also suits someone who is customer-centric ("Wow my customer"), takes ownership ("Treat the business as my own"), and collaborates effectively within a team ("Play as a team"). **Deadline** 19 October 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/collections-agent-homechoice-holdings-limited-1 Source: myjobmag
Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.
At a glance
- Customer service
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
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