US Customer Service Agent - Back Office

In brief

**Overview** This position is for a US Customer Service Agent in a back-office capacity within EXL South Africa. The role primarily involves providing customer service to providers, addressing inquiries related to benefit plans and claims, performing data management, and ensuring effective communication. **What you will do** * Answer questions to providers related to Benefit Plans, Claims and related topics. * Communicate effectively for additional information as needed by providers. * Perform accurate data entry. * Perform eligibility and benefit verification. * Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication. **Requirements (from the original advert)** * Good computer navigation skills * Typing speed of 30 Words per Minute with 95% Accuracy * Well versed with basic functions of Microsoft Office Word, Excel, PowerPoint, Outlook * Ability to work and collaborate effectively with internal customer * Preferred knowledge of medical terminology * Preferred ability to make sound decisions under the direction of Supervisor * Preferred ability to analyze and resolve problems with minimal supervision * Ability to navigate multiple systems and applications * Ability to produce high quality outcomes in a highly productive environment. * Ability to make sound judgments based on available information. * Excellent written and oral communication skills * Strong critical thinking skills and attention to detail * Experience in using email and Web-enabled applications **Who should apply** This role is suited for individuals who possess strong computer proficiency, including good navigation skills, a typing speed of 30 Words per Minute with 95% accuracy, and familiarity with Microsoft Office (Word, Excel, PowerPoint, Outlook), email, and web-enabled applications. The ideal candidate will demonstrate excellent written and oral communication skills, strong critical thinking, and meticulous attention to detail. They should be able to collaborate effectively with internal customers, navigate multiple systems, produce high-quality work in a productive environment, and make sound judgments based on available information. Preferred qualities include knowledge of medical terminology, the ability to make sound decisions under supervision, and the capacity to analyze and resolve problems with minimal supervision. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/us-customer-service-agent-back-office-exl-south-africa-4 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Microsoft Excel
• Microsoft Office
• Customer service
• Data entry

Extracted automatically from the advert; confirm requirements on the original listing.

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