Back-End/Voice/ Customer Service-Inbound - English Customer Service

In brief

Overview This role at EXL South Africa is for a Back-End/Voice/Customer Service-Inbound Representative, acting as a frontline contact for policyholders in a fast-paced contact center environment. The position involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision, while contributing to a collaborative team. What you will do * Receive inbound calls from policyholders in a contact center environment. * Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments. * Accurately interpret and verify billing transactions. * Respond to simple as well as complex billing inquiries from policyholders. * Provide policyholders with technical support on the client systems. * Follow up with policyholders on outstanding items in a timely manner. * Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program. * Perform other duties as needed. Requirements (from the original advert) * Experience of up to 1 year, preferably in a customer service environment * Some post High School education preferred * Excellent telephone etiquette and service delivery skills * Strong communication skills and effective listening abilities * Effective organizational and time-management techniques * Exhibit patience and a positive outlook when working with policyholders * Contribute to an environment of accountability, collaboration and teamwork * Basic ability to navigate computers and software applications MS Office, Word, Excel, etc. * Able to commit to the entirety of the training program and work within a structured operation environment. Who should apply Ideal candidates are committed to excellence, ready to thrive in a structured operations setting, and possess strong communication and organizational skills to deliver exceptional service. They should exhibit patience, a positive outlook, and be able to contribute to an environment of accountability, collaboration, and teamwork. Commitment to the entirety of the training program is also expected. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/back-end-voice-customer-service-inbound-english-customer-service-exl-south-africa Source: myjobmag

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At a glance

• Microsoft Excel
• Microsoft Office
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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