Assistant Manager - Engagement Specialist

EXL South Africa

Location
Cape Town, Western Cape
Minimum qualification
Matric / Grade 12
Closing date

First listed . Last checked at source .

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In brief

**Overview** This role is for an Assistant Manager - Engagement Specialist at EXL South Africa. The core purpose of an Engagement Lead or Specialist is to foster improved relationships between two target audiences. While this can encompass various areas such as managing membership relations, attracting talent, enhancing client relationships to reduce churn, or influencing corporate culture for talent retention, this specific position is focused on employee engagement. **What you will do** As an Employee Engagement Lead, your primary responsibilities will include: * Creating a positive work environment. * Developing engagement strategies, such as employee recognition programs and team-building activities. * Collaborating with respective client areas, leaders, and HR and support groups to implement engagement strategies. * Understanding the unique perspective, wants, needs, and priorities of the target audience (employees in this specific role) to improve their interaction with the company or organization. * Developing an engagement plan, which may include activities designed to build relationships. * Potentially troubleshooting problems between the target audience and the sponsoring organization. * Potentially involve service delivery, budget or project management. * May handle billing or invoicing. * May work with HR to develop employee engagement programs. * Identifying potential partners in engagement endeavors. * Spending time educating a target population or coordinating activities to reach this target audience. * Identifying and utilizing tools designed to improve the relationship between provider and audience. * Collaborating closely with cross-functional teams. * Analyzing data to determine which audience engagement techniques are succeeding and which ones need to be revamped. * This work may require travel off-site, and it usually requires a lot of client-facing or candidate-facing time (interpreted as employee-facing time for this role). **Requirements (from the original advert)** * Matric/ Grade 12 * A minimum of 2 years in an employee engagement role. **Who should apply** The ideal candidate for an Engagement Lead/Specialist should possess: * The ability to influence the experience of the target audience. * Creativity in developing programs and methods for engaging an audience toward a goal. * Strong relationship-building skills with business leaders, the community, and the target audience (employees, clients, or others). * Excellent organizing skills, including the ability to manage multiple projects and tasks simultaneously. * Empathy, allowing them to determine what is most important to their target audience and deliver on organizational promises. * An engaging personality, with a natural liking for people, a knack for leading, and sales skills to engage others in goals. * An interest in learning new things. * Flexibility, dynamism, and strong interpersonal skills. * A team player mindset with the ability to forge new partnerships that bridge people and organizations. * The ability to prioritize under deadline pressure. * Responsiveness to requests from clients, employees, or management. * Expertise in delivering outcomes, achieving goals, and solving problems. * Strong communication skills in both writing and public speaking. * Excellent time and task management skills. * The ability to work independently. * The ability to see the big picture as well as the small details. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/assistant-manager-engagement-specialist-exl-south-africa Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

    • Project management

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    Job description

    Job Description * An Engagement Lead is responsible for bringing two target audiences together in a better relationship. This could mean serving as a Membership Engagement Manager, whose primary responsibility is to successfully manage the relationship between the dues-paying members or volunteers in an organization and the organization’s mission and purpose. * Or, it could require working as a representative of a company, engaging with job applicants and in the marketplace, in order to build the goodwill that attracts top talent. * There are Engagement Specialists working to improve client relationships within a corporate setting. Their job is to reduce client churn, while possibly upselling new services to existing clients. Engagement Specialists also work on large client projects where the success of their company’s deliverable depends on the buy-in of all client stakeholders. In a business, the Engagement Specialist may be working actively to help positively influence corporate culture and to ultimately retain talent. * The work of an Engagement Specialist in any of these roles requires the ability to influence the experience of the target audience. The role may include troubleshooting any problems between the target audience and the sponsoring organization. * The Engagement Specialist must work to understand the unique perspective of the target audience, and their wants, needs, and priorities, in order to improve their interaction with the company or organization. The role typically requires the development of an engagement plan that could include activities designed to build these relationships. The role may also require service delivery, and budget or project management. They may handle billing or invoicing or even work with HR to develop employee engagement programs. Typically, they must identify potential partners in these endeavors. They may spend time educating a target population or coordinate activities to reach this target audience. * The Engagement Specialist will identify and utilize tools designed to improve the relationship between provider and audience. They will collaborate closely with cross-functional teams. They may also analyze data to determine which audience engagement techniques are succeeding and which ones need to be revamped. * This work may require travel off-site, and it usually requires a lot of client-facing or candidate-facing time. Responsibilities * As an Employee Engagement Lead, primary responsibilities include creating a positive work environment by developing engagement strategies such as employee recognition programs and team building activities supported by the collaboration with respective client areas, leaders and HR and support groups. Skills Include: * Creativityin developing programs and methods for engaging an audience toward the success of a goal * Relationship-building skills with business leaders, the community, and the target audience of employees, clients, or others * Organizing, including the ability to manage multiple projects and tasks simultaneously * Empathy, using skills that allow the Engagement Specialist to determine what is most important to their target audience, and then working to deliver on an organizational promise * Engaging, havinga natural like of people, a knack for leading, and sales skills that help engage others in goals Engagement Leads should also be: * Interested in learningnew things * Flexible, dynamic, and engaging, with strong interpersonal skills * A team player with the ability to forge new partnerships that bridge people and organizations * Able to prioritize under deadline pressure * Responsiveto requests from clients, employees, or management * Experts in delivering outcomes,achieving goals, and solving problems * Strong communicatorswith skills in writing and public speaking * Excellent withtime and task managementskills * Able to work independently * Able to see the big pictureas well as the small details Qualifications Minimum Requirements: * Matric/ Grade 12 * A minimum of 2 years in an employee engagement role.

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