Executive

In brief

**Overview** This job, advertised as "Executive" at EXL South Africa, details the responsibilities and qualifications for a Customer Service Representative role. It involves being a frontline contact for policyholders in a fast-paced contact center, processing billing transactions, addressing inquiries, and providing technical support. The company seeks individuals committed to excellence who can thrive in a structured operations setting and contribute to a collaborative team. **What you will do** * Receive inbound calls from policyholders in a contact center environment. * Process billing transactions on behalf of policyholders, including telephone payments and account adjustments. * Accurately interpret and verify billing transactions. * Respond to simple as well as complex billing inquiries from policyholders. * Provide policyholders with technical support on the client systems. * Follow up with policyholders on outstanding items in a timely manner. * Deliver highly positive service experiences consistent with key performance metrics, quality standards, and the customer experience program. * Perform other duties as needed. **Requirements (from the original advert)** * Experience of up to 1 year, preferably in a customer service environment. * Some post High School education preferred. * Excellent telephone etiquette and service delivery skills. * Strong communication skills and effective listening abilities. * Effective organizational and time-management techniques. * Exhibit patience and a positive outlook when working with policyholders. * Contribute to an environment of accountability, collaboration, and teamwork. * Basic ability to navigate computers and software applications (MS Office, Word, Excel, etc.). * Able to commit to the entirety of the training program and work within a structured operation environment. **Who should apply** This role is suitable for individuals who: * Have strong communication and organizational skills. * Are committed to excellence and ready to thrive in a structured operations setting. * Possess excellent telephone etiquette and service delivery skills. * Exhibit patience and a positive outlook when interacting with policyholders. * Can contribute to an environment of accountability, collaboration, and teamwork. * Are able to commit to a training program and work within a structured operation environment. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/executive-exl-south-africa-36 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Microsoft Excel
• Microsoft Office
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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