EXP SSA ZA |GTW Duty Manager

In brief

**Overview** This document outlines the role of an EXP SSA ZA |GTW Duty Manager at DHL. The position is focused on integrating quality into the business to ensure every customer interaction demonstrates a dedication to providing ideal solutions for immediate and future customer needs. **What you will do** * Integrate quality into the business to ensure that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customer’s immediate and future needs. * Organise meetings with employees to give feedback on shift performance from time to time. * Effectively ensure that the quality of work is kept high at all times. * Effective control and monitoring of security measures to ensure effective operation and safe handling of material and equipment. * Completion of daily, weekly and monthly reports on time to meet deadlines. * Ensure DHL procedures are followed correctly and that all shipments are scanned and sorted into the correct bags/bins before collections. * After the material has been scanned and sorted into station bins, make sure that the materials are in correct route and sapphire scanners are downloaded. * Ensure that the truckers collect all the material that has been scanned by the sort area. Ensure that the Service Centre’s are contacted if there is any material left behind. * Ensure that the Network is continuously updated with flight information; ensure that pre-alerts are in accordance with DHL standards; ensure that recovery details are obtained from destination gateways. * Ensure that the Network is continuously updated on shipment delays and provide timely feed-back on queries received. * Ensure that all systems are utilized to their full potential, these include C.A.L.M.S Cargo Airline management system. * Ensure that backup equipment is available for emergencies. * Prepare and submit operations reports to the Snr GTW Manager & Gateway Director, when required. These reports serve the purpose of highlighting any operational problems and are to include the following: Upliftment / Recovery Details System / Equipment Issues Operations Issues Airfreight. **Requirements (from the original advert)** * Post Matric qualification. * 5+ years Supervisory experience. * Proven track record of managing at least 16-25 employees. * Good verbal & written communication. * Prepared to work rotational shifts 4 x 4. * Strong leadership skills. * Ability to work well under pressure. * 3 years Airline Handling and Operational /Warehouse Management Experience. **Who should apply** The ideal candidate is an individual with a post-matric qualification and a minimum of 5 years of supervisory experience, including a proven track record of managing a team of 16-25 employees. They should possess strong leadership, good verbal and written communication skills, and the ability to perform effectively under pressure. Flexibility to work rotational shifts (4x4) is a key requirement, as is at least 3 years of experience in Airline Handling and Operational/Warehouse Management. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/exp-ssa-za-gtw-duty-manager-dhl-2 Source: myjobmag

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At a glance

• At least 5 years of experience.

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