Administration & Office Support

Receptionist (Medicross)

Netcare

Location
Pinetown, KwaZulu-Natal
Minimum qualification
Diploma
Closing date

First listed . Last checked at source .

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In brief

**Overview** Medicross Healthcare Group is a value-driven organisation committed to providing patients and their families with high-quality, holistic primary healthcare supported by professional service. This Receptionist role at Netcare's Medicross is often the first point of contact for clinic visitors and patients, requiring exceptional interpersonal communication skills. The incumbent is responsible for the complete admissions process, handling associated queries with various stakeholders, and acting as a Brand Ambassador. This involves providing excellent person-centred customer service aligned with the company's values of CARE, TRUTH, PARTICIPATION, COMPASSION, and DIGNITY, encompassing administrative, switchboard, billing, and pay point responsibilities. **What you will do** Key responsibilities for this role include: * **Reception Oversight:** Preparing the reception area daily, maintaining a neat and welcoming environment, ensuring compliance with uniform policy and name badge wearing, delivering professional and friendly customer service in line with company values, ensuring accurate document completion, maintaining accuracy and integrity of patient file and billing system information, and addressing or escalating customer complaints. * **Switchboard and Telephone Management:** Displaying professional telephone etiquette, handling calls and queries professionally and timeously, accurately recording and delivering messages, transferring calls to appropriate staff, and scheduling accurate bookings based on patient preferences. * **Patient Engagement and Administration:** Managing patient arrival proficiently, assisting patients with admission documentation as per Standard Operating Procedure, verifying and updating patient files, ensuring smooth workflow between departments, capturing patient information timeously, informing patients of outstanding balances, validating patient details on switch applications, directing patients to appropriate locations, monitoring waiting times, ensuring correct billing after visits, scheduling specialist appointments, managing repeat script requests, maintaining stationery stock levels, and performing other reasonable tasks as instructed. * **Pay Point / Financial Processing:** Managing all banking/cash up processes according to SOP, receipting cash/credit/debit card payments and allocating them to patient accounts, collecting outstanding patient liable amounts, remaining available until the last patient leaves the clinic, ensuring real-time switching and immediately actioning rejections, processing MCR’s accurately before the patient leaves, ensuring MCR’s are signed by both practitioner and patient, capturing correct ICD-10 codes, selecting correct stock items for billing, signing MCR’s as processing evidence, ensuring account submission via applicable switch application, collecting all levies and patient liable amounts after switching, and ensuring every patient receives their statement of account. * **Risk Management:** Ensuring compliance with Company Policies & Procedures, adhering to CSA controlled self-assessment audit standards, and maintaining patient confidentiality according to POPIA. * **Handling of emergencies:** Referring patients to the nursing station immediately, assisting in transporting patients if required, ensuring patient handover to a nurse or practitioner, and following up on patient details once stabilised as per SOP. * **Self-Management and Development:** Taking responsibility for personal and professional development, identifying and addressing development needs, formulating action steps to improve competence, pursuing formal or informal studies, sharing knowledge with team members, ensuring punctuality and appropriate behaviour, meeting deadlines, and staying updated with Netcare’s policies and procedures. * **Build and maintain stakeholder / customer relationships:** Achieving ongoing customer satisfaction, modelling excellent customer service, building productive working relationships with all key stakeholders, participating in dental department meetings (if applicable), accurately capturing and providing timeous information in line with POPIA, reporting and assisting with stakeholder/customer complaints, and maintaining patient safety, dignity, and confidentiality, and assisting with patient flow in the dental department. * **Teamwork:** Participating in monthly team meetings, being an active member of the dental team by taking responsibility for the effective and smooth running of the dental area, and cooperating and collaborating with other clinics and departments. **Requirements (from the original advert)** * **Education:** * Matric or equivalent NQF level 4 qualification. * Higher certificate – NQF level 5. * **Work Experience:** * Previous receptionist experience minimum 1 – 2 years in hospital/clinic environment. * **Knowledge:** * Intermediate computer skills (MS Word, Outlook, Excel). * Knowledge of Medical Schemes. * SAP. * ME+. **Who should apply** This role is suitable for individuals with exceptional interpersonal communication skills who are prepared to be the first point of contact for clinic visitors and patients. Candidates should be capable of managing a complete admissions process, handling diverse queries, and acting as a brand ambassador by delivering high-quality, person-centred customer service aligned with the company’s values. Ideal applicants will be proficient in administrative, switchboard, billing, and pay point responsibilities within a healthcare setting, demonstrating organisational skills, attention to detail, and a commitment to patient confidentiality, compliance, and continuous self-development. **Deadline** 14th October, 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/receptionist-medicross-netcare-2 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

    • Microsoft Excel
    • SAP
    • Customer service

    Extracted automatically from the advert; confirm requirements on the original listing.

    Job description

    * Medicross Healthcare Group is a value driven organisation with a firm commitment to providing patients and their families with a holistic approach to primary healthcare of the highest quality and is underpinned by our professional service. * The Receptionist has exceptional interpersonal communication skills and is the often the first point of contact to the visitors and patients of the Clinic. The Receptionist is responsible for the complete admissions process and handling of associated queries with various stakeholders. As a receptionist, you are required to be a Brand Ambassador by providing the best and safest person-centred quality customer service whilst living our values of CARE, TRUTH, PARTICIPTION, COMPASSION and DIGNITY. The incumbent will be required to provide quality customer services aligned to the overall business strategy, which is inclusive of administrative, switchboard, billing and pay point responsibilities. KEY WORK OUTPUT AND ACCOUNTABILITIES DISRUPTIVE INNOVATION Reception Oversight * Responsible for the preparation of the reception area for each working day and have all front desk activities. * Maintain a neat and tidy reception area that is welcoming to our client base. * Maintain compliance to the uniform policy including the wearing of your name badge * Deliver professional and friendly customer services at all times in alignment with the company values i.e. CARE, TRUTH, PARTICIPATION, COMPASSION and DIGNITY. * Responsible and accountable for accurate document completion. * Ensure accuracy quality and integrity of information whether existing or new, on the patient file and billing system. * Attend to all customer complaints and if unable to resolve, refer it to the Reception Team Leader or Clinic Manager. * Switchboard and Telephone Management * Display professional telephone etiquette. * Attend to telephonic calls and queries professionally and timeously. * Accurately record messages in the appropriate message book and ensure that messages are delivered. * Transfer applicable calls to the appropriate member of staff for further intervention as necessary. * Ensure accurate bookings are scheduled with the patient’s preference of practitioner, date and time. Patient Engagement and Administration * Manage patient arrival in a proficient and professional manner. * Assist patient in completing the appropriate documentation to ensure compliance to admission process as per Standard Operating Procedure. * Verify and confirm the file for accuracy and completeness and update if necessary. * Ensure a smooth workflow between departments at all times. * Capture and record patient medical and personal information on the system timeously, focusing on patient and visitor’s needs. * Inform the patient of any outstanding balances or levies. * Validate the patient details on the applicable switch application and inform the patient if verification was not successful. * Direct all patients to the appropriate location, services and professional. * Monitor patient waiting times and keep patient informed. * Ensure that the patient is correctly billed after the visit. * Scheduling appointments for patients with specialists as requested by practitioners. * Manage requests for repeat scripts accurately and timeously. * Maintain and manage stationery stock levels. * Perform any reasonable task as instructed by immediate supervisor. Pay Point /Financial processing * Responsible and accountable for all banking /cash up processes as per Standard Operating Procedure. * Receipt of Cash/Credit card/Debit card and allocation to patient account. * Collect all outstanding patient liable amounts. * Be available until last patient leaves the clinic. * Ensure real time switching occurs and action rejections immediately * Accurate and immediate processing of MCR’s before the patient leaves. * Ensure that both, practitioner and patient have signed MCR’s. * Ensure correct ICD -10 codes are captured. * Ensure correct stock items are selected when billing * Sign the MCR as evidence of processing. * Ensure that submission of account via applicable switch application * Ensure after switching that all levies and patient liable amounts are collected from the patient. * Ensure every patient receives their statement of account before leaving the practice. Risk Management * Ensure compliance to Company Policies & Procedures. * Adhere to the CSA controlled self-assessment audit standards. * Maintain patient confidentiality at all times according to POPIA. Handling of emergencies * Refer patients to nursing station immediately. * Assist in transporting the patient to the nursing station if required. * Ensure that the patient is handed over to a nurse or practitioner. * Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures. TRANSFORMATION OF OUR SOCIETY Self - Management and Development * Assume responsibility for own personal and professional development. * Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager. * Formulate action steps to close the gap between the ideal and actual state of competence * Pursue self - development in one or both of the following areas: * Formal Studies, * Informal / self – studies, & * Share knowledge with relevant team members. * Follow agreed upon authorised action steps until desired competence is achieved. * Be punctual and behave appropriately to the business environment. * Meet deadlines. * Keep up to date with Netcare’s evolving policies and procedures. Build and maintain stakeholder / customer relationships * Ongoing Customers satisfaction according to set standards. * Be a model of excellent customer service, ensuring that all customers always experience an excellent and satisfactory interaction. * Build and maintain productive working relationships with all key stakeholders, internal and external customers through on-going communication and feedback. * The Dental assistant to participate in dental department meetings and other related forums as per request from Clinic manager or responsible person. * Accurately capture and provide timeous information, including clinical information to customers and stakeholders as required in line with POPIA act. * Report, record and assist with stakeholder/customer dental complaints according to task allocation or Clinic Manager request. * Maintain patient safety, dignity, and confidentiality. * Assist with patient flow in the dental department to minimise waiting periods Teamwork * Participate in monthly team meetings to discuss operational requirements including performance and provide feedback. * Be an active member of the dental team taking responsibility for the effective and smooth running of the dental area. * Co- operate and collaborate with other clinics and departments to provide appropriate support services SKILLS PROFILE EDUCATION Required * Matric or equivalent NQF level 4 qualification. * Higher certificate – NQF level 5. WORK EXPERIENCE Required * Previous receptionist experience minimum 1 – 2 years in hospital/clinic environment. KNOWLEDGE Required * Intermediate computer skills MS Word, Outlook, Excel. * Knowledge of Medical Schemes. * SAP * ME+ Deadline:14th October,2026

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