Reservations Agent 4 - 65739563343

In brief

**Overview** The company, Somewhere, is a premier Hospitality group distinguished by its "power of AND" philosophy, which balances fine and fun dining experiences. Their acclaimed concepts, including the Michelin-starred COTE Korean Steakhouse and COQODAQ, are recognized for their uncompromising quality, creative vision, and ability to deliver exceptional experiences through exciting food, connecting hospitality, and consistent service. The group aims for both cultural impact and sustained profitability. This role is for a remote Reservations Agent, tasked with managing high-volume phone lines and digital booking platforms. As a dynamic hospitality professional, the agent will be responsible for answering all company phone and email inquiries, booking customer reservations, and maintaining the flow of the booking system. This involves warmly receiving inquiries from customers, employees, vendors, and other third parties, and coordinating with all restaurant and Event teams to ensure a smooth continuation of service. **What you will do** * Answer all customer phone calls or text messages using Nextiva in a professional and hospitable manner, adhering to company timeframe standards. * Answer all customer emails using Google in a timely, professional, and hospitable manner. * Field phone and email inquiries, communicating messages to management or the correct department. * Secure customer reservations for parties of 7 or fewer across 8 restaurant entities using the Resy platform. * Share availability, menu details, and restaurant policies. * Forward issues or complaints to the management team. * Update client profiles in the reservation system with details such as birthdays, preferences, and allergies based on team interactions. * Perform Google searches and maintain thorough, up-to-date profiles for all customers and reservations. * Coordinate bespoke, tailored service experiences for clients and plan “COTE-Tailoring Program” moments under the direction of the Lead Reservationist and Reservations Manager. * Complete all assigned side work related to opening and closing the reservations desk, phone lines, and email lines. * Communicate to the Lead Reservationist and Reservations Manager when there are overbookings or anomalies on the reservations grid. * Report to each scheduled shift on time and ready to work. **Requirements (from the original advert)** * **Salary**: $1,000 – $1,500 USD per month (based on experience and location). * **Time Zone**: Must work within the 12:00 PM – 10:00 PM EST window. * **Availability**: Full flexibility for weekends and holidays is a non-negotiable requirement. * **Discretion**: Must demonstrate extreme discretion when handling private contact information for high-profile individuals and celebrities. A signed Non-Disclosure Agreement (NDA) is a condition of employment. * **Experience**: Minimum 1 year of relevant experience in restaurant reservations or a high-volume call center environment (telecom or troubleshooting experience is a plus). * **Language**: Native-level fluency in English (required). * **Technical Hardware (Non-Negotiable)**: * A newer Apple device (MacBook or iPad) as the Resy platform is only accessible via Apple hardware. * Two monitors are a MUST. * A secondary PC (HP/Windows) is acceptable for the phone system, but booking software must be on an Apple device. * **Technical Audio**: A high-quality professional headset for clear communication. * **Technical Internet**: High-speed, reliable internet connection suitable for VoIP (Nextiva) calling without lag or dropouts. * **Behavioral Standards**: * Display knowledge of the company brands, culture, and product. * Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability, and stewardship. * Maintain professional and respectful behavior when in contact with customers, management, and teammates. * Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents. * Attend and participate in all scheduled meetings, training sessions, and continuing education activities. * Communicate information effectively and efficiently. * Possess excellent organizational skills and attention to detail. * Possess a positive, results-oriented, team-player mentality. * Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment. **Who should apply** This role is ideal for an articulate, tech-savvy, and highly discreet individual with a dynamic professional background in hospitality. The candidate should be available to work within the 12:00 PM – 10:00 PM EST window, with a preference for 2:00 PM – 10:00 PM EST and weekend shifts, and must have full flexibility for weekends and holidays. They should possess exceptional verbal and written communication skills, capable of handling high-stress situations gracefully. Proficiency in Spanish is highly preferred to support Miami-based clientele. The company's sourcing strategy prioritizes candidates from South Africa (for English proficiency) and Latin America (for bilingual candidates), with the Philippines as a secondary fallback. **Deadline** Not specified **Reference** Original posting: https://recruitcrm.io/apply/17913920115900072484sft?source=Jobspage&new=yes Source: somewhere

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 1 year of experience.

• Bilingual (English & Afrikaans)

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

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