Collections Agent (Finchoice) COL-004

In brief

**Overview** This Collections Agent (Finchoice) COL-004 role at Weaver Fintech involves telephonically collecting outstanding debt from customers. The primary purpose of this position is to generate cash flows, minimize bad debts, reduce the risk of write-offs, and rehabilitate delinquent customers. **What you will do** Key responsibilities include: * Collecting money on profile 0 – 2+ delinquent accounts (60-90 days) within 30 days. * Obtaining “promise to pay” from customers. * Rehabilitating and educating customers with regards to their payment profile. * Achieving daily collection targets. * Negotiating payments from customers following the call script, within dialer time, and meeting departmental KPA targets. * Completing lost time sheets on a daily basis. * Adhering to company systems, processes, policies, and procedures. * Constantly and proactively looking for ways to improve efficiencies through performance, communications, procedures, and systems. * Negotiating with customers in a way that does not tarnish the relationship of the customer. * Ensuring that a polite, friendly, efficient, and professional service is provided. * Focusing on “getting it right first time” in order to ensure that correct and precise information is relayed to customers. * Capturing all details of customer liaison and agreements accurately onto the system. **Requirements (from the original advert)** * Grade 12 / Matric or Equivalent Qualification * Minimum of 1 year Collections experience within a Contact Centre * Effective communication skills (verbal and written) * Must be available to work shifts, weekends, and public holidays * Clear credit and criminal record * Computer literate (Email, Internet, Word, and Excel) * Excellent telephone etiquette * Understanding of NCA National Credit Act Compliance * Understanding of NCR National Credit Regulator * Understanding of CFDC Council for Debt Collectors **Who should apply** The ideal candidate is someone who is performance-driven and results-orientated with a relentless drive to succeed. They should possess a strong can-do attitude and an energetic positive approach. This role requires attention to detail with a thorough approach to work, excellent listening and interpersonal communication skills. The suitable candidate is a team player but also able to work independently. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/collections-agent-finchoice-col-004-weaver-fintech-ltd Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 1 year of experience.

• Microsoft Excel
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.