Comms Agent (Reservations)

In brief

**Job Title:** Comms Agent (Reservations) **Company:** The President Hotel **Overview** The President Hotel, a 349-room city hotel in Cape Town, is seeking an experienced Reservations Agent to join its team as it continues its journey toward luxury. This role is crucial to the guest journey, operating within a professional, high-volume 24-hour reservations environment. The successful candidate will gain valuable experience in hotel reservations, revenue, and wider hotel operations, working closely with experienced hospitality professionals across various departments. The company fosters an outstanding team culture and offers a competitive salary, company contributions toward medical aid and provident fund, and staff meals on duty. **What you will do** * Manage hotel reservations accurately and efficiently across all applicable booking channels * Process new reservations, amendments and cancellations on OPERA PMS * Respond professionally and timeously to telephone, email and online reservation enquiries * Ensure guest profiles, booking details, rates, packages and special requests are accurately captured * Check reservation details carefully to minimise errors and ensure a smooth guest arrival experience * Provide guests with accurate information regarding room types, rates, packages, hotel facilities and reservation policies * Monitor availability and ensure reservations are processed according to hotel procedures and rate strategies * Identify appropriate opportunities to upsell room categories, packages and additional hotel services * Handle reservation queries and resolve booking-related concerns professionally * Process and follow up on reservation correspondence and outstanding information * Liaise closely with Front Office, Revenue, Sales, Guest Experience and other operational departments * Ensure important guest information and special requests are communicated to the relevant departments * Maintain accurate reservation records and complete required administrative tasks * Manage reservations responsibilities confidently and independently during late and overnight shifts * Maintain excellent guest service standards regardless of shift or time of day * Ensure every reservation interaction reflects the professional and elevated standards expected at The President Hotel **Requirements (from the original advert)** * Minimum 2 years’ experience as a Reservations Agent / Reservationist within a large, high-volume city hotel environment * Previous hotel reservations experience is essential – general reception experience alone will not meet the requirements of this position * Strong working knowledge and practical experience using OPERA PMS essential * Experience managing individual reservations, amendments, cancellations and guest booking enquiries * Good understanding of hotel room types, rates, packages and reservation policies * Understanding of hotel availability, occupancy and basic revenue management principles * Experience processing reservations received through direct channels, online channels and other booking sources * Strong telephone, email and written communication skills * Excellent attention to detail and a high level of booking accuracy * Strong administrative and organisational skills * Confident dealing with guests professionally and resolving reservation-related queries * Ability to identify opportunities to upsell rooms, packages and hotel services * Ability to work independently and make sound operational decisions during late and overnight shifts * Ability to manage multiple enquiries and priorities within a busy reservations environment * Strong computer literacy * Professional grooming and presentation * Must be willing and able to work rotating shifts, including 07h00–16h00, 14h00–23h00 and 23h00–08h00 * Ability to work weekends and public holidays as operationally required * Reliable transport arrangements, particularly for late and overnight shifts * South African ID * A fully updated CV with contactable reference details is essential **Who should apply** This opportunity is for an experienced Reservations Agent with a minimum of two years' dedicated experience in a large, high-volume city hotel environment, who possesses strong working knowledge of OPERA PMS. The ideal candidate will have solid hotel reservations experience, be confident working independently, especially during late and overnight shifts, and understand the importance of accuracy and revenue optimization. They should enjoy creating excellent guest experiences from the first point of contact and be willing and able to work a rotating shift schedule, including overnight shifts. **Deadline** Not specified **Reference** Original posting: https://www.jobmail.co.za/jobs/tourism-hospitality/other-tourism-hospitality/western-cape/comms-agent-reservations-id-7595600 Source: jobmail

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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